Team Manager, nr Colchester, Essex

We are a Case Management company, commissioned to provide supervision and management to staff who are employed by the person they work for. When you join a team working with Ben Holden Ltd, you will receive excellent support from a specialist Case Manager and Registered Manager, access to exceptional training to develop your professional knowledge and expertise, and the benefit of forming a meaningful relationship with the person you will be working with, to make a real difference to their life.

We are currently assisting ‘Katie’ to find an experienced Team Manager to manage her small team of support staff.

This post is open to female staff only as it involves personal care. Occupational Requirement (Equality Act 2010, Schedule 9 Part I)

Job Summary:

Katie is 27 years old and lives in her own home with her parents and pet cat. Katie has an acquired brain injury which she received at or near the time of her birth. As a result, Katie has Cerebral Palsy which affects all four of her limbs, her trunk and neck. Katie also has a moderate learning disability and communication difficulties. Katie needs support in all areas of her life and has personal care needs.

Katie is currently looking for support workers to take her to her daily activities Monday to Friday 8am to 4.30 pm. We are therefore looking for a Team Manager to support this new and growing team. Whilst this is a small package of support at present it is likely to grow in the future and the team manager position will be pivotal to supporting Katie, and in liaising with her parents and the clinical team with this exciting journey.

The role will be a mixture of support hours and direct support to Katie as well as designated time for team Management and liaison with Katies parents. Main hours are Monday to Friday 8-am 4.30pm, however there is an expectation that you would be available for some evening and weekend hours as required. As the role develops Katie would like to have the occasional overnight support.

Benefits
£20.00 per hour weekdays
£22.00 per hour weekend daytime
Mileage reimbursement for use of own vehicle
5.6 weeks paid holiday (pro-rata)
At least double pay for Bank Holidays worked
Full induction
On-going training and professional support and supervision

Applicants must have access to their own vehicle they are prepared to use for work purposes and hold a full driving licence.

If you would like to find out more, read the full job description attached for details of the role and person specification.

To apply, complete an application form and email your current CV to sc@benholden.net.

Closing date: 28th September

Please note the job may be re-opened if we have no suitable candidates by the closing date.

BHL is committed to the protection of individuals from avoidable harm and abuse. All successful applicants will undergo an Enhanced DBS (with barred list) checks (at the expense of the employer). This role is exempt from the Rehabilitation of Offenders Act, and it is a criminal offence for people who are barred from working in regulated activity to apply for this role. We will require a full job history and evidence of your conduct at work (for roles involved in working with vulnerable groups) and will seek both professional and employment references before employment commences.

Download the full job description below

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We are proud to be an official supporter of the Institute of Registered Case Managers

What do our clients & referrers say?

Before I had my case manager, Jo Forrest, my recovery and rehabilitation was chaotic and non-existent, my sister was my go-to which took her role as my sister away and put her in an admin/carer role.

Jo has been so patient and attentive to my needs from day one, she takes a holistic approach and this has improved my heath and quality of life in so many ways, I honestly don’t know where I’d be without her.

As a bonus, she has connections to some other really good professions and therefore is equipped for any challenge thrown her way.

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.