Feedback

Feedback

Why is feedback necessary?

Feedback is crucial to improving health outcomes and improving the quality of care and treatment we provide. It is an important way to ensure we fully understand our service users’ requirements.

What do we do with your feedback?

We listen carefully to feedback and we use this to make changes to continually improve our service.  Sometimes this is on an individual level, perhaps there is something new the case manager needs to focus on or change about their practice.

Sometimes we make broader changes to the way the service operates, it could be an administrative change, a new piece of software or app, a change to staffing levels, updating of Company procedures and policies or a special training topic for our Company education day etc.

If you would prefer to provide feedback about the service anonymously, you can do so below using the Anonymous Feedback button.  Any feedback and comments submitted via this option will be sent via email to the Consultancy Manager, Sarah and our Quality Project Manager, Raven, all your details will be completely anonymous and the message will not be sent to your allocated case manager.

Client Questionnaire

Thanks for your interest, please click here to complete our Quality Questionaire for Clients and Family.

Instructing Party Questionnaire 

Thanks for your interest, we will be in touch later in the year when this year’s questionnaire goes live!

Anonymous Feedback

Please send your anonymous feedback here. We value your feedback greatly.

Please be assured this feedback does not go directly to your allocated case manager.

Privacy Policy 

We are currently updating our privacy policy, which will be available shortly but please see our current policy here.

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What do our clients & referrers say?

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone.  He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience.  He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.

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