CQC - Ben Holden

Care Quality Commission

In 2019, The British Association of Brain Injury Case Management (BABICM) conducted a detailed review with the Care Quality Commission (CQC) regarding development of best practice guidance for case managers and case management companies. Subsequently in early 2020, BABICM provided formal guidance to determine if there is an over-arching requirement for case managers and case management companies to register with the CQC.

This BABICM guidance concluded that because various services differ significantly, it was not possible to make an appropriate recommendation for all providers; each company must make their own registration decision based on the services they provide in the context of the relevant legislation.

Therefore, in 2019, Ben Holden Ltd reviewed the relevant legislation, the BABICM guidance and held detailed discussions with Regional Registration Managers at the CQC, regarding the requirement for the Company to register based on the services we provided. In the past, we were not requried to be registered as the Company was not invovled with support packages providing regulated activity. In 2021, Ben Holden Ltd has decided to diversify services.

In 2021, a new steering group was established at Ben Holden Ltd to research and develop our Company activity in relation to expanding our services regarding directly recruitng support workers for our cleints.

We are presently in negotiations to employ a new Clinical Manager and Registered Manager for Ben Holden Ltd. We are already in process of preparing our application for registration with the CQC and aim to complete this later this year.

Watch this space for further updates.

What do our clients & referrers say?

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.