About us

Specialist case management and rehabilitation for catastrophically injured people. Established in 2009, we are a nationwide company based near Ipswich in Suffolk.

The team at Ben Holden Ltd is comprised of a devoted and specialist group of people who work together for the health and well being of our clients. All of our professional staff are highly experienced case managers with a background in either OT, nursing, speech and  language therapay (SLT), clinical psychology or physiotherapy with at least 10 years of professional experience since qualification. The team consists of clinical and management staff, you can can find out more by clicking on any of the links here.

Ben Holden

Managing Director, Case Manager & OT
Ipswich/Suffolk
Adults: Brain Injury, Vocational & Amputations

Ben Holden

Managing Director, Case Manager & OT
b app sc (occ therapy)

Skills & Experience Summary

Ben qualified as an OT in Australia in 1998 and has worked in all areas of the rehabilitation process: intensive care, inpatient, outpatient, transitional living, community, vocational and case management. He has worked in the public and private sectors in Australia and the UK. Ben specialises in working with adults with traumatic brain injury (TBI) but also has experience with other conditions including amputations and polytrauma.

He started his career on a TBI rehabilitation unit in Sydney in 1999, later working as a Case Manager in Sydney in 2002. Ben’s caseload in the Australian private sector consisted mostly of brain injury case management supplemented with vocational rehabilitation in the state and federal workers’ compensation schemes. He also regularly completed expert witness work in Australia and provided expert testimony in the Supreme Court of New South Wales.

In the UK, Ben initially held a permanent Neuro-OT position at management level on an NHS inpatient neurological rehabilitation centre of excellence in London, supervising many professional staff and assistants.  Following this, he worked with a private brain injury case management company in Suffolk.

Ben’s case load now tends to be comprised of young adult males with TBI with the most complex of presentations including: extremely challenging neuro-behaviours, mental health issues and complex cognitive impairment.

Since starting the company in 2009, he has maintained a caseload of catastrophic cases, in addition to the role of Managing Director.

Ben has provided professional services internationally in: Australia, Northern Ireland, Jersey, Guernsey, Alderney, Lithuania, Greece, France, Poland and the Czech Republic.  In particular, Ben has a well-established and trusted network of clinical contacts based in Poland.

Professional Memberships

  • Advanced member of the British Association of Brain Injury Case Managers (BABICM) – Membership No. 0350
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0238230
  • Health and Care Professions Council (HCPC) – Membership No. OT46003

Tom Miners

Clinical Services Manager & SLT
Saffron Walden/Essex
Adults: Brain Injury & Polytrauma

Tom Miners

Clinical Services Manager & SLT
PGDip, MRCSLT, MASLTIP

Skills & Experience Summary

Tom qualified as a SLT in 2004 after completing a PGDip in Speech & Language Therapy at City University, London. Prior to this, Tom had gained a BA(Hons) in Linguistics from The University of Luton.

Tom worked in the NHS for almost 11 years gaining experience in both acute and community settings. Caseloads included progressive neurological conditions, stroke, traumatic brain injury (TBI) and he was involved in the development of a new stroke and neurological rehabilitation service at St Margaret’s Hospital in Epping.

Tom left the NHS in 2015 to start independent practice as a SLT, providing assessment and rehabilitation to clients following acquired brain injury. This included working with clients with TBI at The Jacobs Centre and The Gardens in Hertfordshire.

Tom has also worked as a case manager since 2015, where he predominantly works with adults with TBI but is willing to work with juvenile clients too.

Tom has extensive experience working with this dynamic client group, establishing and coordinating highly complex rehabilitation programmes. This has also included overseeing the success of treatment programmes through regular contact with therapists and multidisciplinary team meetings.

Tom has also worked alongside statutory services and has established working relationships with primary healthcare, community mental health services and charity services such as Headway.

Tom has also successfully supported clients to apply for benefits, including Universal Credit and Personal Independence Payments. Where these were initially unsuccessful, Tom has supported clients in the completion of mandatory reconsideration and through the appeal process to a successful outcome.

Tom has recently commenced a full time, permanently employed Clinical Services Manager role at Ben Holden Ltd where the focus will be on improving and maintaining clinical quality across the Company.

Tom has also recently joined the BABICM Training Education Group (TEG), working as part of a team of case managers across the UK arranging training events to contribute to the development of BABICM members and other professionals working with clients with brain injuries and other complex conditions

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • Royal College of Speech & Language Therapists
  • Associate of Speech & Language Therapists in Independent Practice
  • Member of Aphasia Therapy SIG
  • British Association of Brain Injury Case Managers (BABICM)
  • BABICM Training Education Group (TEG)

Sarah Brown

Consultancy Manager
Stowmarket, Suffolk

Sarah Brown

Consultancy Manager
BSc Joint Honours

Skills & Experience Summary

Sarah graduated with an Earth Science degree from The University of Birmingham, England, in 1997. Since her degree she worked within the area of site investigation, undertaking geotechnical and environmental land assessments. During her career, Sarah successfully implemented and attained Environmental Management Systems 14001 accreditation for the workplace. Previously, Sarah was a senior project manager for an international environmental consultancy.

Following a recession in the oil industry, Sarah was provided with a new employment challenge. Sarah had long been interested in pursuing a rewarding role providing help and support to people. It was therefore fortunate that at this same time, Sarah met Ben.  In 2010, Sarah took the opportunity of a career change and began work with Ben Holden Ltd.

Sarah has now worked her way up to Consultancy Manager and takes care of all aspects of the business. 

Personal Summary

Sarah is also a partner in an established school photography company with her husband Spencer. They have a daughter called Eden and two dogs named Buddy and Nala. As a family they enjoy photography, cooking, dog walking and camping in the self converted camper van.

In her spare time, Sarah volunteers through Anglia Care Trust supporting young people and vulnerable adults.

Sonia Collin

Registered Manager
Ipswich, Suffolk
CQC Registration & Management

Sonia Collin

Registered Manager
Bsc Psychology; MBPsS

Sonia has worked in the field of health and social care since 2006, in a range of settings including a secure unit for individuals detained under the Mental Health Act and as manager of a small, supported living service. Sonia’s seven years with the Brain Injury Rehabilitation Trust in one of their local residential services is where her understanding and interest in the unique needs of those affected by acquired brain injury began.

Sonia has a strong belief in the positive impact high-quality person-centered care can have on the lives of individuals affected by illness and disability and believes this care must be underpinned by high quality management and effective communication.

Sonia has worked in Case Management since 2015, and as Registered Manager to the service since 2018, the service was rated as ‘outstanding’ by the CQC. Sonia believes that being able to evidence compliance with high standards set by the CQC, and the subsequent inspections and ratings by an external body allow members of the public and other stakeholders to be able to compare services as well as give confidence to clients’, their families and their staff that they will be well supported, and we will always have robust systems to work in the best interests of the client.

  • Graduate Membership of the British Psychological Society

Lisa Goudy

Senior Associate Case Manager & OT
Stowmarket, Suffolk
Adults: Brain Injury, Burns & Polytrauma

Lisa Goudy

Senior Associate Case Manager & OT
BSc (Hons) Occupational Therapy

Skills & Experience Summary

Since qualifying as an OT in 1995, Lisa has gained a wealth of experience in clinical and senior managerial roles both in the NHS and private settings.

During her career she managed a caseload of complex cases such as acquired brain injury, including those individuals with disorders of consciousness, spinal injury, parkinsons disease, multiple sclerosis, burns and plastics.

She provided assessment, rehabilitation and complex discharge planning to those aiming to return home from their admission. Lisa has worked in the following clinical areas; acute psychiatry, acquired brain injury, spinal injury, neurology, orthopaedic rehabilitation, general medicine, burns, general surgery and palliative care.

She provided senior clinical support and supervision at the stroke unit – Finchley Memorial Hospital, London, and rehabilitation clinical support at Potters Bar Community Hospital. She completed the Certificate and Diploma in Management Studies (DMS) at Barnet College and also the D32 and D33 NVQ Assessor Award in Health Care and readily assessed NVQ level 2 and 3 students.

In 2003, Lisa took a case management position at a London based Case Management and Rehabilitation Company. She assumed the lead role for OT in the company, providing clinical support and advice to other case managers and maintaining relationships with all the key stakeholders. She also completed functional assessments and immediate needs assessments for people who had sustained catastrophic trauma or severe illness, travelling the country to do so. She was also responsible for the sales and marketing activity for the company.

Following a career break to raise her family, Lisa joined Ben Holden Ltd resuming her position as an experienced case manager in 2015.

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • British Association of Brain Injury Case Managers (BABICM)
  • British Association of Occupational Therapists (BAOT)
  • Information Commissioners Office (ICO)
  • Eastern Region Brain Injury Forum (ERBIF)

Vic Leever

Senior Associate Case Manager & OT
Colchester, Essex
Children & Young People, Adults, TBI & Polytrauma

Vic Leever

Senior Associate Case Manager & OT
BSc Hons Occupational Therapy

Skills & Experience Summary

Vic Leever is an experienced occupational therapist and senior case manager, with over 13 years’ experience as a case manager, this including roles as clinical team lead of a children and young peoples’ team and director of an expert witness service. Predominantly Vic’s case management experience is working with children and young people providing bespoke case management for children with a variety of conditions including brain injury, cerebral palsy, spinal injury, amputee, and other complex disabilities. Vic also regularly provides case management for adults with neurological conditions and polytrauma.

After graduating from the University of Derby in 2002, Vic worked in a variety of hospital and community settings, gaining experience in several areas including stroke, hand therapy and splinting, rheumatology, wheelchair provision and neurological rehabilitation. Vic developed a special interest in neurological rehabilitation, whilst working in a community setting. Vic’s case management career to date has continued to build upon her passion in neurological rehabilitation with children and young people, ensuring all areas of need are addressed and co-ordinated, including housing, education, transitions, multidisciplinary therapy teams and care and support both pre and post settlement of personal injury and clinical negligence awards.

Vic has highly developed specialist clinical and managerial skills in the areas of rehabilitation, goal setting, treatment planning and major housing adaptations. Vic is also passionate in relation to staff development, and this is reflected in her position as an Advanced Member Assessor with BABICM, a position held since 2019.

Vic has been a member of BABICM’s professional practice and membership group since 2016 and a member of BABICM council since 2021.

Professional Memberships

  • Advanced member of the British Association of Brain Injury Case Managers (BABICM) – Membership No. 0439
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0223098
  • Health and Care Professions Council (HCPC) – Membership No. OT35340

Jo Forrest

Senior Associate Case Manager
Cambridgeshire and East Anglia
Adult: Catastrophic injuries, Complex Needs, Brain injury & Poly-Trauma

Jo Forrest

Senior Associate Case Manager
BSc Hons Physiotherapy

Jo is an experienced physiotherapist and senior case manager, with over

10 years’ experience as a case manager, including roles as clinical team lead of a team of adult case managers. Predominantly Jo’s case management experience is working with adult clients providing bespoke case management for those with a variety of conditions including brain injury, spinal injury, poly trauma and other complex disabilities.

After graduating from Brunel University College in 1995, Jo worked in a variety of hospital

and community settings, before specialising in neurology and neurological rehabilitation, initially at Rivermead Rehabilitation Centre in Oxford, where she specialised in complex neuro-disability and rehabilitation; then in the community in East Cambridgeshire, working with a wide range of neurology clients in a wide range of settings.   She worked for the Brain Injury Rehabilitation Trust (BIRT) between 2005 and 2011 in a residential neuro-behavioural rehabilitation unit specialising in working with clients with acquired brain injuries where she managed the physiotherapy service, worked as part of the senior clinical and management team in addition to having a full clinical case load.

Jo’s case management career to date has continued to build upon her passion for neurological rehabilitation and she is committed to ensuring that all areas of need are addressed and co-ordinated.  Jo has highly developed specialist clinical and managerial skills in the areas management assessment and from this in supporting clients and their families to identify realistic goals and researching resources to achieve those goals.  Jo has a particular interest in working with clients who have complex physical, cognitive and behavioural consequences post brain injury, clients with extensive poly-trauma and those who have further rehabilitation needs.  She has experience of managing large 24-hour care teams and large housing adaptation projects and is also experienced in working with amputees in both the acute hospital and rehabilitation settings and is therefore well placed to support from a case management perspective.

Jo is an advanced member of BABICM, member of CMSUK and Jo was awarded CMSUK’s Catastrophic Case Manager of the Year award in 2019.

  • British Association of Brain Injury Case Managers (BABICM) – Advanced Membership No. 0598
  • Health and Care Professions Council (HCPC) – Membership No. PH49340
  • CMSUK – Membership No 17-3502-CM
  • Chartered Society of Physiotherapy (CSP) – Membership No 055525

Marian Wilson

Associate Case Manager & RGN
Aylesbury, Buckinghamshire
Adults & Children: Spinal Injury, Brain Injury & Polytrauma

Marian Wilson

Associate Case Manager & RGN
RGN

Skills & Experience Summary

Marian is a Registered Nurse who has worked predominantly with individuals with spinal injuries since 1984. Marian has worked in both specialist spinal and brain injury centres, from the admission process to delivering acute care to the spinal injured ventilated person. Marian also has extensive experience working in the field of rehabilitation. Marian worked as a case manager within a spinal injuries unit liaising with the community healthcare professionals to facilitate safe and timely discharges.

Marian has also worked for numerous years in the community providing domiciliary care for individuals with brain and spinal injuries and with clients requiring mechanical ventilator support.

Marian has also worked for a number of years nursing individuals who had sustained multiple traumatic orthopaedic injuries.

Marian has worked as an independent case manager since 2008, joining the Ben Holden Ltd team in 2014. Within this role Marian undertakes immediate needs assessments and provides high quality case management services for adults and children with catastrophic injuries.

 

Professional Memberships

  • Nursing & Midwifery Council (NMC) – 79A1447E
  • Case Management Society of UK (CMSUK)
  • Spinal Injuries Association (SIA)
  • MASCIP

Maggie Ledwidge

Associate Case Manager & RGN
Horsham, West Sussex
Adults & Children: Brain Injury & Spinal Injury

Maggie Ledwidge

Associate Case Manager & RGN
RGN

Skills & Experience Summary

Maggie qualified as a stated registered nurse (RGN) in 1978 in London and a health visitor (HV) in 1979. She has worked extensively across health and social care settings including; acute, community, primary care, health authority, CCG and the private sector before going into case management.

Having started her career in an acute hospital, Maggie quickly transferred into the community setting, working within primary care as a health visitor. After having a family, Maggie returned to practice as a practice nurse and tutor. She specialised in respiratory and diabetes, moving into the private sector as a specialist in Chronic Obstructive Pulmonary Disease Nurse Advisor.

In 2000, Maggie took a new direction and worked in performance and monitoring of services across the health and social care service, working with the Health Authority and Primary Care Managers to meet national targets and redesign services across Surrey.

Maggie developed her skills in the management of NHS organisations as an Organisational Development Manager.

In 2008, Maggie returned to a more clinical role and managed an excellent rated large care home for adults with physical disabilities, acquired brain injury and complex neurological conditions. She developed the service to create a multidisciplinary team providing a more extensively respected care centre for adults, promoting their independence, individuality and quality of life. To achieve this she had close contact with specialists in the field of neurological conditions and their management.

As a case manager, Maggie has been able to incorporate all her extensive experience and knowledge to adults and children with brain injury, complex orthopaedic injuries, spinal injuries and respiratory conditions. She brings her clinical expertise, knowledge of the health and social care systems, training and the management of teams. Her passion is facilitating her clients to find their way and have quality of life in their current situation.

 

Professional Memberships

  • Nursing and Midwifery Council (NMC)
  • British Association of Brain Injury Case Managers (BABICM)
  • Case Management Society UK (CMSUK)
  • Royal College of Nursing (RCN)
  • Information Commissioners Office (ICO)

Mandy Kelly

Senior Associate Case Manager & OT
Tadworth, Surrey
Adults: Brain Injury, Vocational & Polytrauma

Mandy Kelly

Senior Associate Case Manager & OT
BOccThy, CertAppErgonomics, DTOT

Skills & Experience Summary

Mandy qualified as an OT in Australia in 1992 and has worked in the fields of; case management, mental health, vocational rehabilitation and occupational health in public and private sectors in both Australia and the United Kingdom.

Mandy specialises in working with adults with multiple health conditions including mental health issues, brain injuries, spinal injuries, sensory disabilities, musculoskeletal and long-term neurological conditions. Her focus is on understanding an individual’s current function in all aspects of their lives and working with them to optimise function and performance in home tasks, in work opportunities and in leisure pursuits.

Mandy started her career in inpatient and community psychiatry and moved into tertiary rehabilitation to assist individuals with multiple conditions to return to meaningful productivity and work. She developed her skills in functional capacity evaluation and ergonomic assessment whilst in Australia.

In the UK, Mandy used her skills to develop new occupational therapy services within NHS and private mental health facilities.  She then developed the innovative occupational therapy service within an occupational health service for a government owned business in London. Mandy became the lead occupational therapist for this service, managing the service and providing clinical supervision to the team.

Mandy then became the Head of Professional Services for a rehabilitation provider, again providing clinical supervision for a multidisciplinary team of clinical and vocational case managers, developing the service and project managing the international CARF accreditation process.

In 2010, Mandy started her independent occupational therapy practice and since this time has case managed and assessed individuals with physical disabilities, long-term neurological conditions, sensory disabilities, learning difficulties, cognitive deficits and mental illnesses.

Mandy has skills in functional capacity evaluation, ergonomic assessments, cognitive assessment, neuro-linguistic programming (NLP), driving assessment and rehabilitation, as well as clinical governance including supervision of staff, training and policy development.

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • British Association of Brain Injury Case Managers (BABICM)
  • British Association of Occupational Therapy (BAOT)
  • RCOT Specialist Section -Work (RCOTSS-Work)
  • Case Management Society UK (CMSUK)
  • Society of Occupational Medicine (SOM)
  • Information Commissioners Office (ICO)

Dennis Paine

Associate Case Manager & Social Worker
Colchester, Essex
Adults & Children: Brain Injury, Learning & Physical Disabilities, Amputees.

Dennis Paine

Associate Case Manager & Social Worker
Ba Hons Social Science

Skills & Experience Summary

Prior to joining Ben Holden Ltd, Dennis worked at Essex County Council for over 13 years in several roles ranging from Social Worker, Senior Social Worker and finally Team Manager for the learning disabilities and autism team in Mid Essex.

Throughout his career at the Local Authority, Dennis managed a varied and complex case load of adults with disabilities including physical, learning, neurological and brain injury.

Dennis most enjoys working with vulnerable adults in the community and he is highly experienced with supporting clients to live as independently as possible via his refined skills managing complex care and support packages.

Dennis has extensive knowledge and skills regarding Mental Capacity assessments, involving a variety of decisions, such as treatment, accommodation, care and perceived unwise lifestyle choices.  He also has many years of experience with Care Act assessments and reassessments and Care Act Section 42 safeguarding concerns and enquires.

Dennis also has knowledge and experience of supporting adults from long stay hospitals, which has required social care reports and as well as supporting clients via the continuing healthcare process, enabling safe discharge from hospital and continued rehabilitation in the community.

Since joining Ben Holden Ltd in summer 2021, Dennis has been providing case management services to adults living with brain injury and polytrauma.

Professional Memberships

  • Social Work England
  • British Association of Brain Injury Case Managers (BABICM)
  • Brain Injury Social Work Group (BISWG)

Christine Waites

Associate Case Manager & Social Worker/Registered Nurse LD
Ipswich, Suffolk
Adults: Brain Injury, Polytrauma, Mental Health

Christine Waites

Associate Case Manager & Social Worker/Registered Nurse LD
RN (LD) Dip SW

Skills & Experience Summary

Christine is a qualified Social Worker and former Registered Nurse (Learning disabilities) who has been an active and qualified professional since 1987.

Christine has worked in Case Management since 2018 and in that time has supported a number of clients with complex traumatic brain injury and associated learning disabilities, mental health issues, autism, dementia and behaviors which could challenge. Christine established rehabilitation programs and coordinated multi professional teams working alongside care teams including agencies and directly employed personnel.

Christine has considerable experience working with families and support networks to develop and implement comprehensive rehabilitation programs and plans for longer term support needs. She promotes and champions a collaborative approach based on capacity and agreement, to ensure person centered and holistic outcomes.

Christine has spent her substantiable career working across a number of social care and health settings and gained significant experience relevant to case management. This has included generic social work and specialist nursing which involved complex case work with adults who have brain injury, learning disabilities, physical disabilities, neurological and long-term health conditions, addiction, mental health issues, hearing loss, Deaf communities, and those with aging needs and dementia. She has worked in semi secure hospital settings and has knowledge and experience of developing positive behavior support plans and strategies around behavior which can be challenging.

Christine most enjoys working with vulnerable adults in the community and she is highly experienced with supporting clients to live as independently as possible whilst maximising their strengths and abilities.  Christine is skilled in supporting clients to identify goals and ambitions and developing plans for achievement. This is supported by her sound knowledge and experience of ‘Person Centered Planning’ and utilising associated tools.

Christine also has considerable knowledge and experience regarding Care Act assessments and reviews, adult safeguarding investigations, and Mental Capacity assessments. Examples of her assessments have included areas such as managing finances, consent to treatment, accommodation and tenancy arrangements. Christine has also worked as a senior manager in a care agency and has extensive experience in supporting capacity in respect of everyday decisions, care planning and managing complex risks. She also has extensive experience of recruiting, developing and managing support teams which promote personalised care, and maximise choice and control for clients.

Christine also has knowledge and experience of successfully supporting adults to move from long stay hospitals, and large residential homes into community settings. She has worked with continuing health care assessors to secure joint funding arrangements with social care and secured personal budgets which enable choice and flexibility for support arrangements.

Professional Memberships

  • Social Work England
  • British Association of Brain Injury Case Managers
  • British Association of Social workers

Kat Smith

Associate Case Manager & Physiotherapist
Colchester, Essex
Adults: Brain Injury, Catastrophic Injuries.

Kat Smith

Associate Case Manager & Physiotherapist
BSc (Hons) Physiotherapy

Skills & Experience Summary

Kat qualified with a BSc (Hons) in Physiotherapy in 2004 from the Manchester School of Physiotherapy. Kat has gained experience in all areas of acute and community physiotherapy over the past 18 years. She developed her interest in neurological rehabilitation whilst working at several London Teaching Hospitals providing neuro rehab within critical care, inpatient neurology and outpatient neurology. During her time within the NHS Kat was appointed as Team Lead for Medicine and Oncology services, which involved supervising a large team of physiotherapists and therapy assistants, alongside close working with Service Leads, bed management and discharge services.

Further pursuing her interest in neurorehabilitation, Kat moved into the independent sector in 2013, providing community neurorehabilitation to adults following TBI/ABI, cerebral palsy, spinal cord injury and stroke predominantly. During this time, she was frequently appointed by Case Managers to provide rehabilitation services for their clients, gaining experience within this sector and working closely with case managers and other professionals to optimise a clients’ potential.

Whilst working within the independent sector Kat also became highly experienced in the provision of adjuncts within neurological rehabilitation, such as Saebo orthoses, Functional Electrical Stimulation and has a good market knowledge of current products beneficial within physical neurorehabiilation.

Kat joined Ben Holden Ltd as an associate case manager in 2022 to continue working to support adults following catastrophic injury.

Professional Memberships

  • CSP – Membership No. 071371
  • Health and Care Professions Council (HCPC) – Membership No. PH68392
  • ACPIN (Association of Chartered Physiotherapists interested in Neurology)

Zoe Biginton

Associate Case Manager
Ipswich, Suffolk
Children & Young People: TBI & Polytrauma

Zoe Biginton

Associate Case Manager
DipHE Nursing Studies (Child branch) RSCN

Since qualifying as a registered sick children’s nurse in 2003, Zoe has gained considerable experience in working with children and young people with complex needs and their families.  Prior to commencing her role as case manager in 2019, Zoe had worked in hospice, hospital, and educational settings. Zoe is passionate about supporting children and young people with complex neurological and life limiting conditions. She has strong and consolidated management and leadership skills, having worked as a deputy service manager at a local children’s hospice prior to becoming a case manager.

Zoe completed her RSCN training at Southbank University London, her teaching hospital was Great Ormond Street, an international centre of excellence for child healthcare. On completing her training, Zoe worked on the international patient’s unit at Great Ormond Street, working closely with interpreters on their neurology and oncology ward.

Whilst working at a local children’s hospice Zoe took responsibility for the management of a large multidisciplinary team, as well as coordinating care packages, adhering to Care Quality Commission Guidelines and managing a clinical caseload.

Predominantly, Zoe’s case management experience is working with children and young people, providing bespoke case management for clients with a variety of conditions such a hypoxic birth injury, spinal injury, polytrauma and other complex disabilities. Zoe works with clients and their families both pre and post settlement of personal injury and medical negligence awards. Zoe is involved in all aspects of the case management role and is highly experienced in the coordination of services and professional teams as well as the recruitment and line management of support staff.

  • British Association of Brain Injury Case Managers (BABICM) – Membership No. 3974
  • Nursing and Midwifery Council Pin No. 00C2757E
  • The Royal College of Nursing – Membership No. 1964112

Mell Alleyne

Associate Case Manager
Norwich, Norfolk
Adults: TBI, Spinal & Polytrauma

Mell Alleyne

Associate Case Manager
Bsc (Hons) Occupational Therapy

Since qualifying as an Occupational Therapist in 2008, Mell has gained considerable experience in the field of occupational therapy and case management. She spent her early career working in social services, supporting clients with equipment and adaptation needs, as well as providing a supervisory role to other qualified staff. Mell has been working as a case manager for eight years and has considerable experience in working with adults with brain injuries, spinal injuries and polytrauma.

Mell provides support to adults who have sustained complex and life changing injuries to rebuild their lives and maximise their potential for independence. Mell works with clients both pre- and post-settlement of personal injury and medical negligence awards and has a sound knowledge of the litigation process. She is experienced in report writing, preparing immediate needs assessments and regular update reports for her clients. Mell is proficient in client led goal setting and review; leading the multi-disciplinary team to work together towards goal attainment for the client.

Mell is experienced in the bespoke recruitment, management, supervision and appraisal of staff teams and is able to identify when this is the most suitable approach for a client.  Mell is able to work with statutory services to explore funding available and has a good understanding of statutory processes.

Occupational Therapy intervention focused on complex equipment solutions for clients is a special interest of Mell’s. Mell also has extensive experience in dealing with matters of a safeguarding nature and is able to effectively support vulnerable clients during difficult experiences.

Mell is a confident, outgoing and hardworking individual who has a strong passion for supporting people to lead an independent and fulfilling life. She has an excellent rapport with clients, families, support workers, other professionals and Solicitors. Mell has a calm and practical approach to finding solutions to complex situations.

  • British Association of Brain Injury Case Managers (BABICM) – 0937
  • Health and Care Professions Council (HCPC) – Membership No. OT58401
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0801949

Associate Case Manager
Ipswich, Suffolk

Associate Case Manager

Susan Welsh

Assistant Case Manager
Clacton-on-Sea, Essex

Susan Welsh

Assistant Case Manager

Skills & Experience Summary

 

Susan has been working predominantly as a therapy assistant with individuals with brain injury since 1999. This has been across hospital inpatient, outpatient and community settings, often being involved from initial injury to rehabilitation at home. Susan has worked within multidisciplinary team settings, assisting therapists with a range of programmes including home exercises and upper limb support groups, linking with external agencies including Headway and the Stroke Association. Susan was also involved with assessing and ordering equipment for home use and carrying out therapeutic intervention as guided by the therapists.

Susan has also researched and facilitated a brain injury support group working with people looking to return to work following traumatic or acquired brain injury.

Susan has worked as a mentor with people with communication difficulties as a result of brain injury.

Susan has also worked for numerous years in the community providing domiciliary care for individuals requiring mechanical ventilator support.

Susan has previously worked as an assistant case manager, supporting case managers with all aspects of services to adults and children with catastrophic conditions.

 

Professional Memberships

  • Dementia Champion September 2017

Margaret Lambeth

Consultancy Administrator
Ipswich, Suffolk

Margaret Lambeth

Consultancy Administrator
BA (Hons) History, PCGE, Executive PA Diploma

Margaret graduated from the University of Lancaster in 1995 with a degree in History and then spent a year in China teaching English to medical students.  On her return to the UK, she worked in a variety of roles in publishing and administration.

Margaret later retrained as a secondary school teacher at the University of East Anglia and taught History for a few years before gaining a secretarial and training role as Visitor Officer and PA to the Public Relations Manager at St Edmundsbury Cathedral.

Redundancy led her to undertake formal training to enhance her secretarial and administration skills and she completed an Executive PA Diploma.  Margaret entered the world of Case Management in 2015 and has gained considerable non-clinical experience in both case management and expert witness work.  She now brings this specialist knowledge to Ben Holden Ltd.

Margaret is a qualified First Aider at Work.

Personal Summary

In her spare time, Margaret enjoys long, countryside rides on her pony Theo, and reading history and travel books.  In the last couple of years she has taken up running (slowly!) in an attempt to ward off middle age.

Raven Daniels

Consultancy Administrator
Ipswich, Suffolk

Raven Daniels

Consultancy Administrator
CIPD level 3 Certificate in HR Practice

Skills & Experience Summary

Raven Daniels studied Art & Design at Suffolk College and since then, has worked in various organisations in the private sector, with attention on client focused activities, HR and training. She joined Ben Holden Ltd, initially to support the business with projects in quality and client satisfaction. Her role has expanded with time, and Raven is now working with our clients directly as an Assistant Case Manager.  Raven intends to further her studies with CIPD & HR Management and will be increasing HR and recruitment support to the Company and Case Managers.

During her career, Raven has worked in various roles in many industries including retail, higher education, financial services and the energy supply industry. Raven has a passion for helping other people, whether that is that is through delivering training courses, mentoring others or simply being someone to listen and assist in day-to day activities. Since joining Ben Holden Ltd, she has found the work to be highly rewarding, fulfilling and engaging.

 

 

Personal Summary

When Raven isn’t busy with Ben Holden Ltd, she enjoys long walks in the countryside, creating art, which includes paintings and illustration, walking the catwalk in local fashion shows, and watching the world go by from her home, which looks out over the Marina in Ipswich. 

Callum Ranns

Client Account Administrator
Ipswich, Suffolk
Client & Company Payments

Callum Ranns

Client Account Administrator
BA HONS Film & Media

Callum has worked extensively in the retail management sector since 2003.  Prior to that he completed a film and media degree at University Campus Suffolk.

Callum enjoys writing and performing electronic music as part of the synth-pop duo act VortX, long walks in the countryside with the dog and arts and culture.  Also, he has a keen interest in the starlets of the golden age of Hollywood, most notably Joan Crawford and Judy Garland!

Barbara Aluccini

Accounts Administrator
Ipswich, Suffolk
Invoicing, Account Management

Barbara Aluccini

Accounts Administrator
BA (Hons) Business Studies, AATQB

Dave Carter

Financial Controller
Ipswich, Suffolk

Dave Carter

Financial Controller

David graduated in 1988 in Engineering and Business, he then went on and joined a management training programme with the biggest 3PL in Europe achieving a further Degree in Logistics and Business Strategy.

David then worked in the F1 arena working for Arrows and then for Maclaren F1 race teams. After leaving the F1 circuit and wanting to stay in the UK he then went to work for the MOD before moving to the Healthcare sector due to the project he was working on. He then joined a Diagnostic and Imaging company and grew it into one of the largest D&I privately owned companies in the UK.

David then started his own Radiology company specialising in mainland Europe, this company became one of the biggest independent private sector companies within 8 years and was acquired by a Major D&I provider.

David currently works as business consultant and Associate Accountant. working for SME companies.

IRCM

We are proud to be an official supporter of the Institute of Registered Case Managers

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What do our clients & referrers say?

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone.  He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience.  He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.

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