About us

Specialist case management and rehabilitation for catastrophically injured people. Established in 2009, we are a nationwide company based near Ipswich in Suffolk.

The team at Ben Holden Ltd is comprised of a devoted and specialist group of people who work together for the health and well being of our clients. All of our professional staff are highly experienced case managers with a background in OT, nursing or physiotherapy. The team consists of clinical and management staff, you can can find out more by clicking on any of the links here.

Management & Supervisors/Mentors Team

Ben Holden

Ipswich, Suffolk
Adults: Brain Injury, Vocational and Amputations

Ben Holden

Managing Director, Case Manager and Occupational Therapist
BAppSc Occupational Therapy

Skills & Experience Summary

Ben qualified as an OT in Australia in 1998 and has worked in all areas of the rehabilitation process: intensive care, inpatient, outpatient, transitional living, community, vocational and case management. He has worked in the public and private sectors in Australia and the UK. Ben specialises in working with adults with traumatic brain injury (TBI) but also has experience with other conditions including amputations and polytrauma.

He started his career on a TBI rehabilitation unit in Sydney in 1999, later working as a Case Manager in Sydney in 2002. Ben’s caseload in the Australian private sector consisted mostly of brain injury case management supplemented with vocational rehabilitation in the state and federal workers’ compensation schemes. He also regularly completed expert witness work in Australia and provided expert testimony in the Supreme Court of New South Wales.

In the UK, Ben initially held a permanent Neuro-OT position at management level on an NHS inpatient neurological rehabilitation centre of excellence in London, supervising many professional staff and assistants.  Following this, he worked with a private brain injury case management company in Suffolk.

Ben’s case load now tends to be comprised of young adult males with TBI with the most complex of presentations including: extremely challenging neuro-behaviours, mental health issues and complex cognitive impairment.

Since starting the company in 2009, he has maintained a caseload of catastrophic cases, in addition to the role of Managing Director.

Ben has provided professional services internationally in: Australia, Northern Ireland, Jersey, Guernsey, Alderney, Lithuania, Greece, France, Poland and the Czech Republic.  In particular, Ben has a well-established and trusted network of clinical contacts based in Poland.

Professional Memberships

  • Advanced member of the British Association of Brain Injury Case Managers (BABICM) – Membership No. 0350
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0238230
  • Health and Care Professions Council (HCPC) – Membership No. OT46003

Lisa Goudy

Stowmarket, Suffolk
Adults: Brain Injury, Burns and Polytrauma

Lisa Goudy

Senior Associate Case Manager & Occupational Therapist
BSc (Hons) Occupational Therapy

Skills & Experience Summary

Since qualifying as an OT in 1995 Lisa has gained a wealth of experience in clinical and senior managerial roles both in the NHS and private settings.

During her career she has gained a wealth of experience managing complex caseloads. Her experience spans a variety of diagnoses and clinical settings such as neurorehabilitation (TBI, disorders of consciousness, spinal injury and progressive neurological conditions) orthopaedic rehabilitation (amputation, trauma injuries, planned surgery), psychiatry (acute and chronic diagnoses), day services for individuals with neurodevelopmental disorders and palliative care.

She provided assessment, goal orientated rehabilitation and complex discharge planning which included equipment provision and tailoring care packages to those aiming to return home from their admission.

During her NHS career she provided senior clinical support and supervision and was the OT clinical lead at the stroke unit in Finchley Memorial Hospital, London and provided rehabilitation clinical support at Potters Bar Community Hospital. She completed the Certificate and Diploma in Management Studies (DMS) at Barnet College and also the D32 and D33 NVQ Assessor Award in Health Care and assessed NVQ level 2 and 3 students.

In 2003 Lisa took a case management position at a London based case management and rehabilitation company. She assumed lead role for OT within the company, providing clinical support and advice to other case managers and maintaining relationships with all the key stakeholders. She carried out functional assessments and immediate needs assessments of people who had suffered catastrophic and life changing injuries, travelling the country to do so. She was also responsible for the sales and marketing activity for the company. Following a career break to raise her family, Lisa joined Ben Holden Ltd resuming her position as a highly skilled case manager in 2015.

Lisa continues to manage a caseload of complex injuries working under both single and joint instruction during litigation and with Court of Protection teams post-settlement.

She is highly experienced in providing quality immediate needs assessments, tailoring comprehensive goal orientated rehabilitation, monitoring progress and adapting the rehabilitation to change.

Lisa has comprehensive knowledge about directly recruiting and managing support staff in both small and large support teams.

She currently holds a position on the senior clinical management team at Ben Holden Ltd and is a clinical mentor for other team members. Lisa regularly presents as part of Ben Holden Ltd’s schedule of internal training and has also presented as a guest speaker at conference.

She is currently in the process of enhancing her career further by undertaking training in functional capacity evaluation and becoming an advanced practitioner with BABICM.

Outside of Ben Holden Ltd, Lisa provides medico-legal expert reports in the areas of Care, Occupational Therapy and Equipment reports.

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • British Association of Brain Injury Case Managers (BABICM)
  • British Association of Occupational Therapists (BAOT)
  • Information Commissioners Office (ICO)
  • Eastern Region Brain Injury Forum (ERBIF)

Tom Miners

Saffron Walden, Essex
Adults: Brain Injury and Polytrauma

Tom Miners

Clinical Services Manager, Case Manager and Speech and Language Therapist
PGDip, MRCSLT, MASLTIP

Tom qualified as a SLT in 2004 after completing a PGDip in Speech & Language Therapy at City University, London. Prior to this, Tom had gained a BA(Hons) in Linguistics from The University of Luton.

Tom worked in the NHS for almost 11 years gaining experience in both acute and community settings. Caseloads included progressive neurological conditions, stroke, traumatic brain injury (TBI) and he was involved in the development of a new stroke and neurological rehabilitation service at St Margaret’s Hospital in Epping.

Tom left the NHS in 2015 to start independent practice as a SLT, providing assessment and rehabilitation to clients following acquired brain injury. This included working with clients with TBI at The Jacobs Centre and The Gardens in Hertfordshire.

Tom has also worked as a case manager since 2015, where he predominantly works with adults with TBI but is willing to work with juvenile clients too.

Tom has extensive experience working with this dynamic client group, establishing and coordinating highly complex rehabilitation programmes. This has also included overseeing the success of treatment programmes through regular contact with therapists and multidisciplinary team meetings.

Tom has also worked alongside statutory services and has established working relationships with primary healthcare, community mental health services and charity services such as Headway.

Tom has also successfully supported clients to apply for benefits, including Universal Credit and Personal Independence Payments. Where these were initially unsuccessful, Tom has supported clients in the completion of mandatory reconsideration and through the appeal process to a successful outcome.

Tom has recently commenced a full time, permanently employed Clinical Services Manager role at Ben Holden Ltd where the focus will be on improving and maintaining clinical quality across the Company.

Tom has also recently joined the BABICM Training Education Group (TEG), working as part of a team of case managers across the UK arranging training events to contribute to the development of BABICM members and other professionals working with clients with brain injuries and other complex conditions

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • Royal College of Speech & Language Therapists
  • Associate of Speech & Language Therapists in Independent Practice
  • Member of Aphasia Therapy SIG
  • British Association of Brain Injury Case Managers (BABICM)
  • BABICM Training Education Group (TEG)

Sonia Collin

Soham, Cambridge
CQC Registration and Management

Sonia Collin

Registered Manager
Bsc Psychology; MBPsS

Skills & Experience Summary

Sonia has worked in the field of health and social care since 2006, in a range of settings including a secure unit for individuals detained under the Mental Health Act and as manager of a small, supported living service. Sonia’s seven years with the Brain Injury Rehabilitation Trust in one of their local residential services is where her understanding and interest in the unique needs of those affected by acquired brain injury began.

Sonia has a strong belief in the positive impact high-quality person-centered care can have on the lives of individuals affected by illness and disability and believes this care must be underpinned by high quality management and effective communication.

Sonia has worked in Case Management since 2015, and as Registered Manager to the service since 2018, the service was rated as ‘outstanding’ by the CQC. Sonia believes that being able to evidence compliance with high standards set by the CQC, and the subsequent inspections and ratings by an external body allow members of the public and other stakeholders to be able to compare services as well as give confidence to clients’, their families and their staff that they will be well supported, and we will always have robust systems to work in the best interests of the client.

  • Graduate Membership of the British Psychological Society

Vic Leever

Colchester, Essex
Adults, Children and Young People: Traumatic Brain Injury and Polytrauma

Vic Leever

Senior Associate Case Manager, Children and Young Persons Clinical Lead and Occupational Therapist
BSc Hons Occupational Therapy

Skills & Experience Summary

Vic Leever is an experienced occupational therapist and senior case manager, with over 13 years’ experience as a case manager, this including roles as clinical team lead of a children and young peoples’ team and director of an expert witness service. Predominantly Vic’s case management experience is working with children and young people providing bespoke case management for children with a variety of conditions including brain injury, cerebral palsy, spinal injury, amputee, and other complex disabilities. Vic also regularly provides case management for adults with neurological conditions and polytrauma.

After graduating from the University of Derby in 2002, Vic worked in a variety of hospital and community settings, gaining experience in several areas including stroke, hand therapy and splinting, rheumatology, wheelchair provision and neurological rehabilitation. Vic developed a special interest in neurological rehabilitation, whilst working in a community setting. Vic’s case management career to date has continued to build upon her passion in neurological rehabilitation with children and young people, ensuring all areas of need are addressed and co-ordinated, including housing, education, transitions, multidisciplinary therapy teams and care and support both pre and post settlement of personal injury and clinical negligence awards.

Vic has highly developed specialist clinical and managerial skills in the areas of rehabilitation, goal setting, treatment planning and major housing adaptations. Vic is also passionate in relation to staff development, and this is reflected in her position as an Advanced Member Assessor with BABICM, a position held since 2019.

Vic has been a member of BABICM’s professional practice and membership group since 2016 and a member of BABICM council since 2021.

Professional Memberships

  • Advanced member of the British Association of Brain Injury Case Managers (BABICM) – Membership No. 0439
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0223098
  • Health and Care Professions Council (HCPC) – Membership No. OT35340

Jo Forrest

Ely, Cambridgeshire
Adults: Catastrophic Injury, Complex Needs, Brain Injury and Polytrauma

Jo Forrest

Senior Associate Case Manager
BSc Hons Physiotherapy

Skills & Experience Summary

Jo is an experienced physiotherapist and senior case manager, with over

10 years’ experience as a case manager, including roles as clinical team lead of a team of adult case managers. Predominantly Jo’s case management experience is working with adult clients providing bespoke case management for those with a variety of conditions including brain injury, spinal injury, poly trauma and other complex disabilities.

After graduating from Brunel University College in 1995, Jo worked in a variety of hospital

and community settings, before specialising in neurology and neurological rehabilitation, initially at Rivermead Rehabilitation Centre in Oxford, where she specialised in complex neuro-disability and rehabilitation; then in the community in East Cambridgeshire, working with a wide range of neurology clients in a wide range of settings.   She worked for the Brain Injury Rehabilitation Trust (BIRT) between 2005 and 2011 in a residential neuro-behavioural rehabilitation unit specialising in working with clients with acquired brain injuries where she managed the physiotherapy service, worked as part of the senior clinical and management team in addition to having a full clinical case load.

Jo’s case management career to date has continued to build upon her passion for neurological rehabilitation and she is committed to ensuring that all areas of need are addressed and co-ordinated.  Jo has highly developed specialist clinical and managerial skills in the areas management assessment and from this in supporting clients and their families to identify realistic goals and researching resources to achieve those goals.  Jo has a particular interest in working with clients who have complex physical, cognitive and behavioural consequences post brain injury, clients with extensive poly-trauma and those who have further rehabilitation needs.  She has experience of managing large 24-hour care teams and large housing adaptation projects and is also experienced in working with amputees in both the acute hospital and rehabilitation settings and is therefore well placed to support from a case management perspective.

Jo is an advanced member of BABICM, member of CMSUK and Jo was awarded CMSUK’s Catastrophic Case Manager of the Year award in 2019.

  • British Association of Brain Injury Case Managers (BABICM) – Advanced Membership No. 0598
  • Health and Care Professions Council (HCPC) – Membership No. PH49340
  • CMSUK – Membership No 17-3502-CM
  • Chartered Society of Physiotherapy (CSP) – Membership No 055525

Sue Gates

Ipswich, Suffolk
Office Manager

Sue Gates

Office Manager

Sue brings with her a wealth of experience in a wide variety of fields.

Having started her career as a gym instructor, specialising in Stroke Rehabilitation and Pre and Postnatal exercise. After sustaining an injury, her career took a turn and she entered the world of IT and procurement working for such companies at BT and ICI.

Sue went on to spend 10 years in the Care Industry learning a vast array of skills and developed her passion of Health and Safety. This then lead Sue to work in the Construction Industry and gain a wealth of skills and experience in a wide variety of fields.

 

Sue is IOSH qualified, CiPD, Safer recruitment, Safeguarding, First Aid at Work, Fire Marshall, PAT, Mental Health first aid qualified – to name only a few

Clinical Team

Lisa Goudy

Stowmarket, Suffolk
Adults: Brain Injury, Burns and Polytrauma

Lisa Goudy

Senior Associate Case Manager and Occupational Therapist
BSc (Hons) Occupational Therapy

Skills & Experience Summary

Since qualifying as an OT in 1995 Lisa has gained a wealth of experience in clinical and senior managerial roles both in the NHS and private settings.

During her career she has gained a wealth of experience managing complex caseloads. Her experience spans a variety of diagnoses and clinical settings such as neurorehabilitation (TBI, disorders of consciousness, spinal injury and progressive neurological conditions) orthopaedic rehabilitation (amputation, trauma injuries, planned surgery), psychiatry (acute and chronic diagnoses), day services for individuals with neurodevelopmental disorders and palliative care.

She provided assessment, goal orientated rehabilitation and complex discharge planning which included equipment provision and tailoring care packages to those aiming to return home from their admission.

During her NHS career she provided senior clinical support and supervision and was the OT clinical lead at the stroke unit in Finchley Memorial Hospital, London and provided rehabilitation clinical support at Potters Bar Community Hospital. She completed the Certificate and Diploma in Management Studies (DMS) at Barnet College and also the D32 and D33 NVQ Assessor Award in Health Care and assessed NVQ level 2 and 3 students.

In 2003 Lisa took a case management position at a London based case management and rehabilitation company. She assumed lead role for OT within the company, providing clinical support and advice to other case managers and maintaining relationships with all the key stakeholders. She carried out functional assessments and immediate needs assessments of people who had suffered catastrophic and life changing injuries, travelling the country to do so. She was also responsible for the sales and marketing activity for the company. Following a career break to raise her family, Lisa joined Ben Holden Ltd resuming her position as a highly skilled case manager in 2015.

Lisa continues to manage a caseload of complex injuries working under both single and joint instruction during litigation and with Court of Protection teams post-settlement.

She is highly experienced in providing quality immediate needs assessments, tailoring comprehensive goal orientated rehabilitation, monitoring progress and adapting the rehabilitation to change.

Lisa has comprehensive knowledge about directly recruiting and managing support staff in both small and large support teams.

She currently holds a position on the senior clinical management team at Ben Holden Ltd and is a clinical mentor for other team members. Lisa regularly presents as part of Ben Holden Ltd’s schedule of internal training and has also presented as a guest speaker at conference.

She is currently in the process of enhancing her career further by undertaking training in functional capacity evaluation and becoming an advanced practitioner with BABICM.

Outside of Ben Holden Ltd, Lisa provides medico-legal expert reports in the areas of Care, Occupational Therapy and Equipment reports.

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • British Association of Brain Injury Case Managers (BABICM)
  • British Association of Occupational Therapists (BAOT)
  • Information Commissioners Office (ICO)
  • Eastern Region Brain Injury Forum (ERBIF)

Tom Miners

Saffron Walden, Essex
Adults: Brain Injury and Polytrauma

Tom Miners

Clinical Services Manager, Case Manager and Speech and Language Therapist
PGDip, MRCSLT, MASLTIP

Skills & Experience Summary

Tom qualified as a SLT in 2004 after completing a PGDip in Speech & Language Therapy at City University, London. Prior to this, Tom had gained a BA(Hons) in Linguistics from The University of Luton.

Tom worked in the NHS for almost 11 years gaining experience in both acute and community settings. Caseloads included progressive neurological conditions, stroke, traumatic brain injury (TBI) and he was involved in the development of a new stroke and neurological rehabilitation service at St Margaret’s Hospital in Epping.

Tom left the NHS in 2015 to start independent practice as a SLT, providing assessment and rehabilitation to clients following acquired brain injury. This included working with clients with TBI at The Jacobs Centre and The Gardens in Hertfordshire.

Tom has also worked as a case manager since 2015, where he predominantly works with adults with TBI but is willing to work with juvenile clients too.

Tom has extensive experience working with this dynamic client group, establishing and coordinating highly complex rehabilitation programmes. This has also included overseeing the success of treatment programmes through regular contact with therapists and multidisciplinary team meetings.

Tom has also worked alongside statutory services and has established working relationships with primary healthcare, community mental health services and charity services such as Headway.

Tom has also successfully supported clients to apply for benefits, including Universal Credit and Personal Independence Payments. Where these were initially unsuccessful, Tom has supported clients in the completion of mandatory reconsideration and through the appeal process to a successful outcome.

Tom has recently commenced a full time, permanently employed Clinical Services Manager role at Ben Holden Ltd where the focus will be on improving and maintaining clinical quality across the Company.

Tom has also recently joined the BABICM Training Education Group (TEG), working as part of a team of case managers across the UK arranging training events to contribute to the development of BABICM members and other professionals working with clients with brain injuries and other complex conditions

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • Royal College of Speech & Language Therapists
  • Associate of Speech & Language Therapists in Independent Practice
  • Member of Aphasia Therapy SIG
  • British Association of Brain Injury Case Managers (BABICM)
  • BABICM Training Education Group (TEG)

Ben Holden

Ipswich, Suffolk
Adults: Brain Injury, Vocational and Amputations

Ben Holden

Managing Director, Case Manager and Occupational Therapist
BAppSc Occupational Therapy

Skills & Experience Summary

Ben qualified as an OT in Australia in 1998 and has worked in all areas of the rehabilitation process: intensive care, inpatient, outpatient, transitional living, community, vocational and case management. He has worked in the public and private sectors in Australia and the UK. Ben specialises in working with adults with traumatic brain injury (TBI) but also has experience with other conditions including amputations and polytrauma.

He started his career on a TBI rehabilitation unit in Sydney in 1999, later working as a Case Manager in Sydney in 2002. Ben’s caseload in the Australian private sector consisted mostly of brain injury case management supplemented with vocational rehabilitation in the state and federal workers’ compensation schemes. He also regularly completed expert witness work in Australia and provided expert testimony in the Supreme Court of New South Wales.

In the UK, Ben initially held a permanent Neuro-OT position at management level on an NHS inpatient neurological rehabilitation centre of excellence in London, supervising many professional staff and assistants.  Following this, he worked with a private brain injury case management company in Suffolk.

Ben’s case load now tends to be comprised of young adult males with TBI with the most complex of presentations including: extremely challenging neuro-behaviours, mental health issues and complex cognitive impairment.

Since starting the company in 2009, he has maintained a caseload of catastrophic cases, in addition to the role of Managing Director.

Ben has provided professional services internationally in: Australia, Northern Ireland, Jersey, Guernsey, Alderney, Lithuania, Greece, France, Poland and the Czech Republic.  In particular, Ben has a well-established and trusted network of clinical contacts based in Poland.

Professional Memberships

  • Advanced member of the British Association of Brain Injury Case Managers (BABICM) – Membership No. 0350
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0238230
  • Health and Care Professions Council (HCPC) – Membership No. OT46003

Sonia Collin

Soham, Cambridge
CQC Registration and Management

Sonia Collin

Registered Manager
Bsc Psychology; MBPsS

Skills & Experience Summary

Sonia has worked in the field of health and social care since 2006, in a range of settings including a secure unit for individuals detained under the Mental Health Act and as manager of a small, supported living service. Sonia’s seven years with the Brain Injury Rehabilitation Trust in one of their local residential services is where her understanding and interest in the unique needs of those affected by acquired brain injury began.

Sonia has a strong belief in the positive impact high-quality person-centered care can have on the lives of individuals affected by illness and disability and believes this care must be underpinned by high quality management and effective communication.

Sonia has worked in Case Management since 2015, and as Registered Manager to the service since 2018, the service was rated as ‘outstanding’ by the CQC. Sonia believes that being able to evidence compliance with high standards set by the CQC, and the subsequent inspections and ratings by an external body allow members of the public and other stakeholders to be able to compare services as well as give confidence to clients’, their families and their staff that they will be well supported, and we will always have robust systems to work in the best interests of the client.

  • Graduate Membership of the British Psychological Society

Susan Welsh

Clacton-on-Sea, Essex

Susan Welsh

Assistant Associate Case Manager

Skills & Experience Summary

 

Susan has been working predominantly as a therapy assistant with individuals with brain injury since 1999. This has been across hospital inpatient, outpatient and community settings, often being involved from initial injury to rehabilitation at home. Susan has worked within multidisciplinary team settings, assisting therapists with a range of programmes including home exercises and upper limb support groups, linking with external agencies including Headway and the Stroke Association. Susan was also involved with assessing and ordering equipment for home use and carrying out therapeutic intervention as guided by the therapists.

Susan has also researched and facilitated a brain injury support group working with people looking to return to work following traumatic or acquired brain injury.

Susan has worked as a mentor with people with communication difficulties as a result of brain injury.

Susan has also worked for numerous years in the community providing domiciliary care for individuals requiring mechanical ventilator support.

Susan has previously worked as an assistant case manager, supporting case managers with all aspects of services to adults and children with catastrophic conditions.

 

Professional Memberships

  • Dementia Champion September 2017

Jo Forrest

Ely, Cambridgeshire
Adult: Catastrophic injury, Complex Needs, Brain Injury and Polytrauma

Jo Forrest

Senior Associate Case Manager
BSc Hons Physiotherapy

Skills & Experience Summary

Jo is an experienced physiotherapist and senior case manager, with over

10 years’ experience as a case manager, including roles as clinical team lead of a team of adult case managers. Predominantly Jo’s case management experience is working with adult clients providing bespoke case management for those with a variety of conditions including brain injury, spinal injury, poly trauma and other complex disabilities.

After graduating from Brunel University College in 1995, Jo worked in a variety of hospital

and community settings, before specialising in neurology and neurological rehabilitation, initially at Rivermead Rehabilitation Centre in Oxford, where she specialised in complex neuro-disability and rehabilitation; then in the community in East Cambridgeshire, working with a wide range of neurology clients in a wide range of settings.   She worked for the Brain Injury Rehabilitation Trust (BIRT) between 2005 and 2011 in a residential neuro-behavioural rehabilitation unit specialising in working with clients with acquired brain injuries where she managed the physiotherapy service, worked as part of the senior clinical and management team in addition to having a full clinical case load.

Jo’s case management career to date has continued to build upon her passion for neurological rehabilitation and she is committed to ensuring that all areas of need are addressed and co-ordinated.  Jo has highly developed specialist clinical and managerial skills in the areas management assessment and from this in supporting clients and their families to identify realistic goals and researching resources to achieve those goals.  Jo has a particular interest in working with clients who have complex physical, cognitive and behavioural consequences post brain injury, clients with extensive poly-trauma and those who have further rehabilitation needs.  She has experience of managing large 24-hour care teams and large housing adaptation projects and is also experienced in working with amputees in both the acute hospital and rehabilitation settings and is therefore well placed to support from a case management perspective.

Jo is an advanced member of BABICM, member of CMSUK and Jo was awarded CMSUK’s Catastrophic Case Manager of the Year award in 2019.

  • British Association of Brain Injury Case Managers (BABICM) – Advanced Membership No. 0598
  • Health and Care Professions Council (HCPC) – Membership No. PH49340
  • CMSUK – Membership No 17-3502-CM
  • Chartered Society of Physiotherapy (CSP) – Membership No 055525

Carmen East

Ipswich, Suffolk

Carmen East

Assistant Associate Case Manager

Carmen’s background is special educational needs. She previously worked at a local pre-school for over seven years, initially started as a parent volunteer and worked her way up through the team and in 2018 completed her level three early years educator qualification. From here she became the deputy manager and health and safety officer for the pre-school.

Carmen is used to working with multi-disciplinary teams including health visitors, psychologists and speech therapists. She has vast experience and knowledge of working with children with special educational needs.

Helen Jamieson

Dereham, Norfolk
Adults: Complex Needs, Brain injury and Polytrauma

Helen Jamieson

Associate Case Manager and RNLD
RNLD, BA (Hons) Applied Social Science

Skills & Experience Summary

Helen is an experienced RNLD nurse with over 8 years’ experience as a case manager. Helen’s experience in case management has focused upon working with both children/young people and adults with an acquired or traumatic brain injury, epilepsy and complex health needs. Helen has provided case management supervision and direct line management to large 24-hour teams of support workers and personal assistants.

After graduating from Homerton College of Health Studies in Cambridge in 1999, Helen worked in a range of NHS hospital and community nursing settings supporting people with learning disabilities supporting people with a learning disability to access health services. She was also involved in teaching and training support staff in vital health related training to support workers, such as epilepsy awareness and safe administration of buccal midazolam, so that they could provide safe and consistent care.

In 2007 Helen worked as an operational manager for Thera East Anglia, a charity that supports people with a learning disability to live in their own homes with support. It was here that Helen line managed team leaders and support teams to ensure that they provided high quality, safe and consistent support to the people that they support.

Helen’s case management career continued to build upon supporting and managing large 24-hour support teams and providing epilepsy awareness and safe administration of buccal midazolam training and supporting this process with bespoke support plans and risk assessments. Helen works very closely with the Registered Manager to ensure that all support provided is compliant with CQC KLOE’s and domiciliary care guidelines.

Helen has also supported people to access rehabilitation and community-based therapy and supporting her clients to investigate and achieve realistic goals. She has also completed large housing adaptation projects working alongside Occupational Therapists, Architects, Builders and Tradesmen and Project Managers to achieve accessible and person centred results.

Helen has also completed several expert care reports
Helen achieved her advanced BABICM membership in 2021.

  • Nursing and Midwifery Council – Membership Number 96D0995E
  • British Association of Brain Injury Case Managers (BABICM) – Advanced Membership No. 0974
  • CMSUK

Mandy Kelly

Tadworth, Surrey
Adults: Brain Injury, Vocational and Polytrauma

Mandy Kelly

Senior Associate Case Manager and Occupational Therapist
BOccThy, CertAppErgonomics, DTOT

Skills & Experience Summary

Mandy qualified as an OT in Australia in 1992 and has worked in the fields of; case management, mental health, vocational rehabilitation and occupational health in public and private sectors in both Australia and the United Kingdom.

Mandy specialises in working with adults with multiple health conditions including mental health issues, brain injuries, spinal injuries, sensory disabilities, musculoskeletal and long-term neurological conditions. Her focus is on understanding an individual’s current function in all aspects of their lives and working with them to optimise function and performance in home tasks, in work opportunities and in leisure pursuits.

Mandy started her career in inpatient and community psychiatry and moved into tertiary rehabilitation to assist individuals with multiple conditions to return to meaningful productivity and work. She developed her skills in functional capacity evaluation and ergonomic assessment whilst in Australia.

In the UK, Mandy used her skills to develop new occupational therapy services within NHS and private mental health facilities.  She then developed the innovative occupational therapy service within an occupational health service for a government owned business in London. Mandy became the lead occupational therapist for this service, managing the service and providing clinical supervision to the team.

Mandy then became the Head of Professional Services for a rehabilitation provider, again providing clinical supervision for a multidisciplinary team of clinical and vocational case managers, developing the service and project managing the international CARF accreditation process.

In 2010, Mandy started her independent occupational therapy practice and since this time has case managed and assessed individuals with physical disabilities, long-term neurological conditions, sensory disabilities, learning difficulties, cognitive deficits and mental illnesses.

Mandy has skills in functional capacity evaluation, ergonomic assessments, cognitive assessment, neuro-linguistic programming (NLP), driving assessment and rehabilitation, as well as clinical governance including supervision of staff, training and policy development.

Professional Memberships

  • Health and Care Professions Council (HCPC)
  • British Association of Brain Injury Case Managers (BABICM)
  • British Association of Occupational Therapy (BAOT)
  • RCOT Specialist Section -Work (RCOTSS-Work)
  • Case Management Society UK (CMSUK)
  • Society of Occupational Medicine (SOM)
  • Information Commissioners Office (ICO)

Maggie Ledwidge

Horsham, West Sussex
Adults and Children: Brain Injury and Spinal Injury

Maggie Ledwidge

Associate Case Manager and RGN
RGN

Skills & Experience Summary

Maggie qualified as a stated registered nurse (RGN) in 1978 in London and a health visitor (HV) in 1979. She has worked extensively across health and social care settings including; acute, community, primary care, health authority, CCG and the private sector before going into case management.

Having started her career in an acute hospital, Maggie quickly transferred into the community setting, working within primary care as a health visitor. After having a family, Maggie returned to practice as a practice nurse and tutor. She specialised in respiratory and diabetes, moving into the private sector as a specialist in Chronic Obstructive Pulmonary Disease Nurse Advisor.

In 2000, Maggie took a new direction and worked in performance and monitoring of services across the health and social care service, working with the Health Authority and Primary Care Managers to meet national targets and redesign services across Surrey.

Maggie developed her skills in the management of NHS organisations as an Organisational Development Manager.

In 2008, Maggie returned to a more clinical role and managed an excellent rated large care home for adults with physical disabilities, acquired brain injury and complex neurological conditions. She developed the service to create a multidisciplinary team providing a more extensively respected care centre for adults, promoting their independence, individuality and quality of life. To achieve this she had close contact with specialists in the field of neurological conditions and their management.

As a case manager, Maggie has been able to incorporate all her extensive experience and knowledge to adults and children with brain injury, complex orthopaedic injuries, spinal injuries and respiratory conditions. She brings her clinical expertise, knowledge of the health and social care systems, training and the management of teams. Her passion is facilitating her clients to find their way and have quality of life in their current situation.

 

Professional Memberships

  • Nursing and Midwifery Council (NMC)
  • British Association of Brain Injury Case Managers (BABICM)
  • Case Management Society UK (CMSUK)
  • Royal College of Nursing (RCN)
  • Information Commissioners Office (ICO)

Marian Wilson

Aylesbury, Buckinghamshire
Adults and Children: Spinal Injury, Brain Injury and Polytrauma

Marian Wilson

Associate Case Manager and RGN
RGN

Skills & Experience Summary

Marian is a Registered Nurse who has worked predominantly with individuals with spinal injuries since 1984. Marian has worked in both specialist spinal and brain injury centres, from the admission process to delivering acute care to the spinal injured ventilated person. Marian also has extensive experience working in the field of rehabilitation. Marian worked as a case manager within a spinal injuries unit liaising with the community healthcare professionals to facilitate safe and timely discharges.

Marian has also worked for numerous years in the community providing domiciliary care for individuals with brain and spinal injuries and with clients requiring mechanical ventilator support.

Marian has also worked for a number of years nursing individuals who had sustained multiple traumatic orthopaedic injuries.

Marian has worked as an independent case manager since 2008, joining the Ben Holden Ltd team in 2014. Within this role Marian undertakes immediate needs assessments and provides high quality case management services for adults and children with catastrophic injuries.

 

Professional Memberships

  • Nursing & Midwifery Council (NMC) – 79A1447E
  • Case Management Society of UK (CMSUK)
  • Spinal Injuries Association (SIA)
  • MASCIP

Vic Leever

Colchester, Essex
Adults, Children & Young People: Traumatic Brain Injury and Polytrauma

Vic Leever

Senior Associate Case Manager, Children and Young Peoples Clinical Lead and Occupational Therapist
BSc Hons Occupational Therapy

Skills & Experience Summary

Vic Leever is an experienced occupational therapist and senior case manager, with over 13 years’ experience as a case manager, this including roles as clinical team lead of a children and young peoples’ team and director of an expert witness service. Predominantly Vic’s case management experience is working with children and young people providing bespoke case management for children with a variety of conditions including brain injury, cerebral palsy, spinal injury, amputee, and other complex disabilities. Vic also regularly provides case management for adults with neurological conditions and polytrauma.

After graduating from the University of Derby in 2002, Vic worked in a variety of hospital and community settings, gaining experience in several areas including stroke, hand therapy and splinting, rheumatology, wheelchair provision and neurological rehabilitation. Vic developed a special interest in neurological rehabilitation, whilst working in a community setting. Vic’s case management career to date has continued to build upon her passion in neurological rehabilitation with children and young people, ensuring all areas of need are addressed and co-ordinated, including housing, education, transitions, multidisciplinary therapy teams and care and support both pre and post settlement of personal injury and clinical negligence awards.

Vic has highly developed specialist clinical and managerial skills in the areas of rehabilitation, goal setting, treatment planning and major housing adaptations. Vic is also passionate in relation to staff development, and this is reflected in her position as an Advanced Member Assessor with BABICM, a position held since 2019.

Vic has been a member of BABICM’s professional practice and membership group since 2016 and a member of BABICM council since 2021.

Professional Memberships

  • Advanced member of the British Association of Brain Injury Case Managers (BABICM) – Membership No. 0439
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0223098
  • Health and Care Professions Council (HCPC) – Membership No. OT35340

Zoe Biginton

Ipswich, Suffolk
Children and Young People: Traumatic Brain Injury and Polytrauma

Zoe Biginton

Associate Case Manager
DipHE Nursing Studies (Child branch) RSCN

Skills & Experience Summary

Since qualifying as a registered sick children’s nurse in 2003, Zoe has gained considerable experience in working with children and young people with complex needs and their families.  Prior to commencing her role as case manager in 2019, Zoe had worked in hospice, hospital, and educational settings. Zoe is passionate about supporting children and young people with complex neurological and life limiting conditions. She has strong and consolidated management and leadership skills, having worked as a deputy service manager at a local children’s hospice prior to becoming a case manager.

Zoe completed her RSCN training at Southbank University London, her teaching hospital was Great Ormond Street, an international centre of excellence for child healthcare. On completing her training, Zoe worked on the international patient’s unit at Great Ormond Street, working closely with interpreters on their neurology and oncology ward.

Whilst working at a local children’s hospice Zoe took responsibility for the management of a large multidisciplinary team, as well as coordinating care packages, adhering to Care Quality Commission Guidelines and managing a clinical caseload.

Predominantly, Zoe’s case management experience is working with children and young people, providing bespoke case management for clients with a variety of conditions such a hypoxic birth injury, spinal injury, polytrauma and other complex disabilities. Zoe works with clients and their families both pre and post settlement of personal injury and medical negligence awards. Zoe is involved in all aspects of the case management role and is highly experienced in the coordination of services and professional teams as well as the recruitment and line management of support staff.

  • British Association of Brain Injury Case Managers (BABICM) – Membership No. 3974
  • Nursing and Midwifery Council Pin No. 00C2757E
  • The Royal College of Nursing – Membership No. 1964112

Mell Alleyne

Norwich, Norfolk
Adults: Traumatic Brain Injury, Spinal and Polytrauma

Mell Alleyne

Case Manager & Occupational Therapist
Bsc (Hons) Occupational Therapy

Skills & Experience Summary

Since qualifying as an Occupational Therapist in 2008, Mell has gained considerable experience in the field of occupational therapy and case management. She spent her early career working in social services, supporting clients with equipment and adaptation needs, as well as providing a supervisory role to other qualified staff. Mell has been working as a case manager for eight years and has considerable experience in working with adults with brain injuries, spinal injuries and polytrauma.

Mell provides support to adults who have sustained complex and life changing injuries to rebuild their lives and maximise their potential for independence. Mell works with clients both pre- and post-settlement of personal injury and medical negligence awards and has a sound knowledge of the litigation process. She is experienced in report writing, preparing immediate needs assessments and regular update reports for her clients. Mell is proficient in client led goal setting and review; leading the multi-disciplinary team to work together towards goal attainment for the client.

Mell is experienced in the bespoke recruitment, management, supervision and appraisal of staff teams and is able to identify when this is the most suitable approach for a client.  Mell is able to work with statutory services to explore funding available and has a good understanding of statutory processes.

Occupational Therapy intervention focused on complex equipment solutions for clients is a special interest of Mell’s. Mell also has extensive experience in dealing with matters of a safeguarding nature and is able to effectively support vulnerable clients during difficult experiences.

Mell is a confident, outgoing and hardworking individual who has a strong passion for supporting people to lead an independent and fulfilling life. She has an excellent rapport with clients, families, support workers, other professionals and Solicitors. Mell has a calm and practical approach to finding solutions to complex situations.

  • British Association of Brain Injury Case Managers (BABICM) – 0937
  • Health and Care Professions Council (HCPC) – Membership No. OT58401
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0801949

Ellie Harvey

Harleston, Norfolk
Adults: Brain Injury, Spinal and Polytrauma

Ellie Harvey

Case Manager and Neuro Occupational Therapist
BSc (Hons) Occupational Therapy

Skills & Experience Summary

Since qualifying as an Occupational Therapist at University of East Anglia in 2009, Ellie has gained considerable experience in the field of neuro Case Management and Occupational Therapy. She has worked in both the charity and private sector and as a result has experience in supporting clients and services with varying financial backgrounds, in accessing professional support, therapy, activity, equipment and housing for example.

For the past 10 years Ellie has worked as a case manager and occupational therapist, for individuals with brain injury including cerebral palsy, spinal injury, and polytrauma, with varying levels of function from adults in minimally conscious states requiring high levels of support and care, through to those living independently and in paid employment with light touch support. As such, she has a wealth of experience in working with other services including education, employers, and statutory services, striving to work collaboratively with them to promote excellent communication, and maximize opportunity for quality outcomes for the client.

Ellie works with clients and their families both pre and post settlement of medical negligence or personal injury awards and is experienced in report writing both in producing immediate needs assessments and regular progress reports on her clients. She has recruited and led staff teams including large teams working 24/7, adhering to Care Quality Commission guidelines. She has an excellent understanding of goal setting and enabling the client and staff teams to engage and lead in the goal setting process to identify achievable targets. She also regularly works to address equipment and housing needs in her capacity as an Occupational Therapist, and in developing and delivering bespoke support staff training. These shared skills and experiences, developed through working a dual role for 10 years, enable her to have a breadth of knowledge in complex care.

Ellie’s special interest is in cognitive and vocational rehabilitation. Her passion is in supporting clients to find the activities and occupations that fulfil them and bring a sense of wellbeing to their day to day lives, whilst developing their functional skills and abilities affected by injury. This may be through direct therapy sessions in her role as Occupational Therapist, or in leading, sourcing and working collaboratively as a case manager in a multi-disciplinary team to identify, risk assess and enable engagement. Ellie feels strongly about client-centered working and employing a solution focused approach to complex issues.

Ellie is a calm, confident and hardworking individual who has a strong passion for advocacy and well-being.  Ellie develops excellent rapport with clients, families, support workers and other professionals, and offers flexibility and a considered approach to problems, to find the right solutions.

  • British Association of Brain Injury Case Managers (BABICM) – Membership No. 0741
  • Royal College of Occupational Therapy (RCOT) – Membership No. BT0250093
  • Health and Care Professions Council (HCPC) – Membership No. 61306

Dennis Paine

Colchester, Essex
Adults and Children: Brain Injury, Learning and Physical Disability, Amputation

Dennis Paine

Associate Case Manager and Social Worker
Ba Hons Social Science

Skills & Experience Summary

Prior to joining Ben Holden Ltd, Dennis worked at Essex County Council for over 13 years in several roles ranging from Social Worker, Senior Social Worker and finally Team Manager for the learning disabilities and autism team in Mid Essex.

Throughout his career at the Local Authority, Dennis managed a varied and complex case load of adults with disabilities including physical, learning, neurological and brain injury.

Dennis most enjoys working with vulnerable adults in the community and he is highly experienced with supporting clients to live as independently as possible via his refined skills managing complex care and support packages.

Dennis has extensive knowledge and skills regarding Mental Capacity assessments, involving a variety of decisions, such as treatment, accommodation, care and perceived unwise lifestyle choices.  He also has many years of experience with Care Act assessments and reassessments and Care Act Section 42 safeguarding concerns and enquires.

Dennis also has knowledge and experience of supporting adults from long stay hospitals, which has required social care reports and as well as supporting clients via the continuing healthcare process, enabling safe discharge from hospital and continued rehabilitation in the community.

Since joining Ben Holden Ltd in summer 2021, Dennis has been providing case management services to adults living with brain injury and polytrauma.

Professional Memberships

  • Social Work England
  • British Association of Brain Injury Case Managers (BABICM)
  • Brain Injury Social Work Group (BISWG)

Kat Smith

Colchester, Essex
Adults: Brain Injury and Catastrophic Injury

Kat Smith

Associate Case Manager and Physiotherapist
BSc (Hons) Physiotherapy

Skills & Experience Summary

Kat qualified with a BSc (Hons) in Physiotherapy in 2004 from the Manchester School of Physiotherapy. Kat has gained experience in all areas of acute and community physiotherapy over the past 18 years. She developed her interest in neurological rehabilitation whilst working at several London Teaching Hospitals providing neuro rehab within critical care, inpatient neurology and outpatient neurology. During her time within the NHS Kat was appointed as Team Lead for Medicine and Oncology services, which involved supervising a large team of physiotherapists and therapy assistants, alongside close working with Service Leads, bed management and discharge services.

Further pursuing her interest in neurorehabilitation, Kat moved into the independent sector in 2013, providing community neurorehabilitation to adults following TBI/ABI, cerebral palsy, spinal cord injury and stroke predominantly. During this time, she was frequently appointed by Case Managers to provide rehabilitation services for their clients, gaining experience within this sector and working closely with case managers and other professionals to optimise a clients’ potential.

Whilst working within the independent sector Kat also became highly experienced in the provision of adjuncts within neurological rehabilitation, such as Saebo orthoses, Functional Electrical Stimulation and has a good market knowledge of current products beneficial within physical neurorehabiilation.

Kat joined Ben Holden Ltd as an associate case manager in 2022 to continue working to support adults following catastrophic injury.

Professional Memberships

  • British Association of Brain Injury Case Managers (BABICM) – Membership No. 7661
  • CSP – Membership No. 071371
  • Health and Care Professions Council (HCPC) – Membership No. PH68392
  • ACPIN (Association of Chartered Physiotherapists interested in Neurology)

Christine Waites

Ipswich, Suffolk
Adults: Brain Injury, Polytrauma and Mental Health

Christine Waites

Associate Case Manager and Social Worker/Registered Nurse LD
RN (LD) Dip SW

Skills & Experience Summary

Christine is a qualified Social Worker and former Registered Nurse (Learning disabilities) who has been an active and qualified professional since 1987.

Christine has worked in Case Management since 2018 and in that time has supported a number of clients with complex traumatic brain injury and associated learning disabilities, mental health issues, autism, dementia and behaviors which could challenge. Christine established rehabilitation programs and coordinated multi professional teams working alongside care teams including agencies and directly employed personnel.

Christine has considerable experience working with families and support networks to develop and implement comprehensive rehabilitation programs and plans for longer term support needs. She promotes and champions a collaborative approach based on capacity and agreement, to ensure person centered and holistic outcomes.

Christine has spent her substantiable career working across a number of social care and health settings and gained significant experience relevant to case management. This has included generic social work and specialist nursing which involved complex case work with adults who have brain injury, learning disabilities, physical disabilities, neurological and long-term health conditions, addiction, mental health issues, hearing loss, Deaf communities, and those with aging needs and dementia. She has worked in semi secure hospital settings and has knowledge and experience of developing positive behavior support plans and strategies around behavior which can be challenging.

Christine most enjoys working with vulnerable adults in the community and she is highly experienced with supporting clients to live as independently as possible whilst maximising their strengths and abilities.  Christine is skilled in supporting clients to identify goals and ambitions and developing plans for achievement. This is supported by her sound knowledge and experience of ‘Person Centered Planning’ and utilising associated tools.

Christine also has considerable knowledge and experience regarding Care Act assessments and reviews, adult safeguarding investigations, and Mental Capacity assessments. Examples of her assessments have included areas such as managing finances, consent to treatment, accommodation and tenancy arrangements. Christine has also worked as a senior manager in a care agency and has extensive experience in supporting capacity in respect of everyday decisions, care planning and managing complex risks. She also has extensive experience of recruiting, developing and managing support teams which promote personalised care, and maximise choice and control for clients.

Christine also has knowledge and experience of successfully supporting adults to move from long stay hospitals, and large residential homes into community settings. She has worked with continuing health care assessors to secure joint funding arrangements with social care and secured personal budgets which enable choice and flexibility for support arrangements.

Professional Memberships

  • Social Work England
  • British Association of Brain Injury Case Managers
  • British Association of Social workers

Martin Woollard

Ipswich, Suffolk
Adults: Brain Injury, PTSD, Spinal cord Injury, Amputation and Polytrauma

Martin Woollard

Associate Case Manager
RMN Dip HE

Skills & Experience Summary

Since qualifying as a Nurse in 2002, Martin has gained a broad experience in the field of healthcare. He has worked in a Psychiatric Intensive Care Unit (PICU), a Community Mental Health Team (CMHT), and a Child and Adolescent Mental Health Service (CAMHS).

Martin has been working as a Brain Injury Case Manager since 2006. In that period, he has worked with a range of adults with complex trauma and disabilities, both neurological and other conditions. Martin has been a member of British Association of Brain Injury Case Managers since 2006 and achieved Advance Level status in 2011. Martin has held positions of case manager, senior case manager, and clinical team lead.

Martin has worked predominantly with brain injured clients but has also supported others with post-traumatic stress disorder (PTSD), spinal cord injury (SCI), amputation and polytrauma. Martin has worked with some clients on a short-term basis to achieve quick rehabilitation goals, and in other cases it has been longer term, setting up multiple person Multi-Disciplinary Teams (MDT) and directly recruited support packages. Martin is experienced in working alongside all branches of professionals and clinicians, in both private and statutory sectors.

Being a brain injury case manager brings with it a need to be able to work with people from all backgrounds, cultures, and identities. One of Martin’s driving factors in this line of work is enabling clients to identify their own goals and support them to achieve a greater sense of independence and wellbeing.

  • British Association of Brain Injury Case Managers (BABICM) – Advanced Membership No. 0248
  • NMC – Membership No. 99A0218E

Lara Breaker-Rolfe

Chelmsford, Essex
Children and Young People: Traumatic Brain Injury, Polytrauma

Lara Breaker-Rolfe

Associate Case Manager

Lara qualified as an Occupational Therapist from the University of Newcastle (Australia) in 2002 and since then has gained extensive experience in the field of paediatrics. She has worked in clinical roles, in health, education and private sectors in the UK since 2005 and managed a multidisciplinary team, comprised of clinical and administrative staff, whilst also working as a clinical lead and supervisor.

During her career, Lara has gained a wealth of experience working with children and young people with complex needs, and their families. Her experience spans a variety of neurodevelopmental disorders, including Cerebral Palsy, Autistic Spectrum Disorder, Attention Deficit Disorders, Epilepsy, motor disorders, Foetal Alcohol Spectrum Disorders, vision/hearing impairments and neurogenetic disorders. She also has a special interest in working with autistic and adopted or looked after children, with post-graduate training/qualifications in sensory integration, sensory attachment, and autism diagnosis.

Lara has extensive experience in working with other services, including health, education, and social care, and strives to work collaboratively with them, opening up channels for communication and maximizing opportunities for quality outcomes for the client.

Lara works with clients and their families both pre- and post- settlement of personal injury and medical negligence awards. She is involved in all aspects of case management and is experienced in the coordination of services and professional teams.

She is a calm, confident and determined individual who has a strong passion for promoting independence and quality of life.  She develops an excellent rapport with clients, families, support workers and other professionals, and offers flexibility and a considered approach to problems, to find the right solutions.

  • Health and Care Professions Council (HCPC)
  • British Association of Brain Injury Case Managers (BABICM)
  • Information Commissioners Office (ICO)

Lizzie Potter

Colchester, Essex
Adults: Complex Brain Injury and Polytrauma

Lizzie Potter

Associate Case Manager
BA Hons Social Work

Prior to joining Ben Holden Ltd., Lizzie had nearly 6 years experience as a Brain Injury Case Manager and worked as a Senior Case Manager providing supervision and mentorship to her fellow colleagues. Lizzie was proud to achieve the BABICM advanced registered practitioner in 2021.

Lizzie has experience of working with a wide variety of people; from those needing a very high amount of care and support, to the other end of the spectrum where a person may need a very light touch approach. Lizzie enjoys being a case manager and is passionate in supporting adults to become as independent as possible to achieve their goals. Lizzie also enjoys supporting clients to manage their care teams and the complexities this often brings.

Lizzie is a qualified social worker and before moving into case management she worked as a social worker and senior social worker within Essex County Council.

Lizzie is skilled at managing a complex caseload and has experience of supporting people with a wide range of disabilities, including Cerebral Palsy, Brain Injury, and polytrauma. Lizzie has experience of supporting adults and their families throughout the litigation process, and once their case has settled.

Lizzie is passionate at ensuring she is approachable, responsive, non-judgemental and effective in her role.

  • BABICM Advanced Registered Practitioner
  • Social Work England – Registration No: SW3417
  • Association of Reflexologists

Kirsten Taylor-Brown

Newmarket, Suffolk
Young People & Adults: Complex neurological conditions, cerebral palsy, and traumatic brain injury

Kirsten Taylor-Brown

Associate Case Manager
BSc Physiotherapy
Since qualifying as a Physiotherapist, Kirsten has built on her knowledge and skills in NHS and private settings, in both clinical and service lead roles.
Kirsten has experience in supporting people with a vast range of conditions and injuries through their rehabilitation journey, from admission through to discharge and continuing rehabilitation in the community. Kirsten specialised in working with clients with complex neurological and physical presentations, alongside providing training for their families and support staff.
During her Case Management career, Kirsten has managed a caseload of clients ranging from minimal input settled cases to clients with new and life changing injuries who need input from a wide array of professionals to meet needs spanning all areas of life. Planning and achieving meaningful goals with a client and those close to them is something Kirsten is passionate about.
  • Member of the National Back Exchange (NBE) and East Anglian region division
  • Member of the British Association of Brain Injury Case Managers (BABICM) 7393
  • Member of the Health and Care Professions Council (HCPC) PH113459
  • Member of Chartered Society of Physiotherapists (CSP) 102431

Crystal Williams

Ipswich, Suffolk
CYP - Physical and Learning Disabilities and Brain Injury

Crystal Williams

CYP Associate Case Manager and Social Worker
BA (Hons) Social Work

Crystal has worked as a qualified social worker for over 15 years within different local authorities across London and eastern England. She has worked in various roles within Children’s Services from front line social work to Team Manager, Service Manager and then as a Head of Service for Early Help until January 2024.

Crystal has thorough knowledge of managing multiple complex family needs, effective budget management and partnership work. She has worked as a Service Manager in a placement and brokerage team where she oversaw and managed a complex service load which included children and young adults with disabilities including physical, learning, neurological and acquired brain injury. She is highly experienced in identifying needs and supporting clients to live as independently as possible via multi-agency input and support packages.

Crystal has wide experience in working as a Best Interest Assessor and paid Relevant Person’s Representative, so she is familiar with working with vulnerable adults who have significant health needs. Crystal is experienced in working and supporting children, adults and families from diverse backgrounds. Having worked as an independent social worker for the past five years she is familiar with writing comprehensive reports for the courts.

Crystal has extensive knowledge and skills regarding mental capacity assessments, deprivation of liberty, the Care Act, the Children Act 1989, and safeguarding.

 

  • Member of the British Association of Brain Injury Case Managers (BABICM) –
  • Social Work England
  • National Society of Hypnotherapy

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Administration Team

Callum Ranns

Ipswich, Suffolk
Client and Company Payments

Callum Ranns

Client Account Administrator
BA (hons) Film and Media

Skills & Experience Summary

Callum has worked extensively in the retail management sector since 2003.  Prior to that he completed a film and media degree at University Campus Suffolk.

 

Personal Summary

Callum enjoys writing and performing electronic music as part of the synth-pop duo act VortX, long walks in the countryside with the dog and arts and culture.  Also, he has a keen interest in the starlets of the golden age of Hollywood, most notably Joan Crawford and Judy Garland!

Dave Carter

Ipswich, Suffolk
Finance

Dave Carter

Financial Controller

David graduated in 1988 in Engineering and Business, he then went on and joined a management training programme with the biggest 3PL in Europe achieving a further Degree in Logistics and Business Strategy.

David then worked in the F1 arena working for Arrows and then for Maclaren F1 race teams. After leaving the F1 circuit and wanting to stay in the UK he then went to work for the MOD before moving to the Healthcare sector due to the project he was working on. He then joined a Diagnostic and Imaging company and grew it into one of the largest D&I privately owned companies in the UK.

David then started his own Radiology company specialising in mainland Europe, this company became one of the biggest independent private sector companies within 8 years and was acquired by a Major D&I provider.

David currently works as business consultant and Associate Accountant. working for SME companies.

Barbara Altuccini

Ipswich, Suffolk
Invoicing, Accounts Management

Barbara Altuccini

Accounts Administrator
BA (hons) Business Studies, AATQB

Skills & Experience Summary

Since qualifying with a BA Hons Business Studies degree specialising in Industrial Marketing, Market Research and Management Accounting in 1987, Barbara has worked in marketing, finance and accounts departments for a variety of businesses, including a case management company from 2017 to 2022.

She joined Ben Holden Ltd in 2022 and is an organised, hardworking member of the team, handling a variety of tasks as our Accounts Administrator.

Barbara has gained further qualifications during her career, achieving City & Guilds Level 1 Bookkeeping and Accounts in 2014 and AAT Accounting Diplomas Levels 3 and 4 in 2016.

Personal Summary

Barbara has a keen interest in plants and loves gardening (practical and sight-seeing). She also likes to keep fit and enjoys home cuisine and horse riding.

Margaret Lambeth

Ipswich, Suffolk
Administration

Margaret Lambeth

Consultancy Administrator
BA (Hons) History, PCGE, Executive PA Diploma

Skills & Experience Summary

Margaret graduated from the University of Lancaster in 1995 with a degree in History and then spent a year in China teaching English to medical students.  On her return to the UK, she worked in a variety of roles in publishing and administration.

Margaret later retrained as a secondary school teacher at the University of East Anglia and taught History for a few years before gaining a secretarial and training role as Visitor Officer and PA to the Public Relations Manager at St Edmundsbury Cathedral.

Redundancy led her to undertake formal training to enhance her secretarial and administration skills and she completed an Executive PA Diploma.  Margaret entered the world of Case Management in 2015 and has gained considerable non-clinical experience in both case management and expert witness work.  She now brings this specialist knowledge to Ben Holden Ltd.

Margaret is a qualified First Aider at Work.

Personal Summary

In her spare time, Margaret enjoys long, countryside rides on her pony Theo, and reading history and travel books.  In the last couple of years she has taken up running (slowly!) in an attempt to ward off middle age.

Kerry Cassidy

Ipswich, Suffolk
Administration

Kerry Cassidy

Consultancy Administrator

Kerry has spent 10 years in an administration role for a construction company, focusing on social housing. Kerry is highly motivated and organised with a positive approach and a ‘can do’ attitude. Her wide range of skills and attention to detail will be put to good use at BHL.

Personal Summary

Kerry enjoys spending time with her young family and has a great love for all animals. Her ultimate goal and dream is to own her own menagerie.

Caroline Houston

Ipswich, Suffolk
Administration

Caroline Houston

HR Administrator

Caroline is a conscientious professional with extensive experience in administration, PA and secretarial roles.

Caroline has worked in Case Management for nearly 10 years and is highly organised and efficient. Her thorough and precise approach has yielded excellent results.

I have been given a horse to look after which is difficult to manage and is stabled at a private yard where I have assisted the owners with their horses for 35 years along with assisting with paddock maintenance and house sitting. I also go swimming, attend Zumba and Pilates classes and enjoy Latin dancing on a regular basis.

Sue Gates

Ipswich, Suffolk
Management

Sue Gates

Office Manager

Sue started her career as a gym instructor, specialising in Stroke Rehabilitation and Pre and Postnatal exercise. After sustaining an injury, her career took a turn and she entered the world of IT and procurement working for such companies at BT and ICI.

Sue went on to spend 10 years in the Care Industry learning a vast array of skills and developed her passion of Health and Safety. This then lead Sue to work in the Construction Industry and gain a wealth of skills and experience in a wide variety of fields.

Sue is IOSH qualified, CiPD, Safer recruitment, Safeguarding, First Aid at Work, Fire Marshall, PAT, Mental Health first aid qualified – to name only a few

 

Nicky Wright

Ipswich
Administrator

Nicky Wright

Administrator
BA hons graphic design

Nicky has worked extensively in the publishing industry since 1994, initially as a graphic designer and latterly as Studio Manager. Prior to that she completed a Graphic Design BA Hons degree at Hull University.

Having purchased a rather neglected 1930s house and garden, Nicky is a self-taught and overly enthusiastic green-fingered individual. When not covered in earth and compost, Nicky loves to read books, watch films and go for long walks with her adoring husband, Steve.

IRCM

We are proud to be an official supporter of the Institute of Registered Case Managers

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What do our clients & referrers say?

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone.  He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience.  He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.

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