Support Worker - Norwich; Full-Time

Support Worker – Norwich; Full-Time

We are a Case Management company, commissioned to provide supervision and management to staff who are employed by the person they work for. When you join a team working with Ben Holden Ltd, you will receive excellent support from a specialist Case Manager and Registered Manager, access to exceptional training to develop your professional knowledge and expertise, and the benefit of forming a meaningful relationship with the person you will be working with, to make a real difference to their life.

We are looking for a female support worker to join a well-established team who work with Ms P in her home in Taverham, Norwich. Hours average at 34 per week, with opportunity for overtime.

We also welcome applicants who are interested in a relief role within the team.

Job Summary

Ms P is a 37-year-old lady who has a brain injury. She is a full- time wheelchair user requiring help with personal care including washing, dressing, going to the toilet and managing her catheter. She lives with her partner in her own home, a purposefully adapted bungalow.

Ms P requires support to access the local community, she enjoys going to the local garden centre and coffee shops. She attends the local gym for personal training sessions and swimming pool weekly.

Equally Ms P enjoys spending time at home, she enjoys art and crafts, jigsaw puzzles and baking. She has a weekly physiotherapy session and uses an adapted exercise bike and walks around the house with her walking aid most days. She requires support with her mood and motivation to engage in activities.

Hours and Shifts

We have a vacancy for 34 hours per week, shifts are a mixture of days and waking nights.

Shifts are currently:

AM shift 07.45- 15.30

PM shift 15:15-22.00

Night Shift (waking) 22.00-08.00

On-call system is in place

Benefits

£15.00 per hour for weekday shifts
£17.00 per hour for weekend shifts
£17.00 for weekday nights
£19.00 for weekend nights
5.6 weeks paid holiday (pro-rata)
2 weeks employer sick pay in addition to SSP
At least double pay for Bank Holidays worked
Full induction
On-going training and professional support and supervision
Mileage rates if using your own vehicle for business use
Access to Ben Holden Ltd employee assistance programme
Access to Ben Holden Ltd discount scheme

Applicants must hold a full driving licence.

The ideal candidate will be confident, resilient, have good communication skills and be compassionate and caring. Experience of working with individuals with brain injury and physical disabilities would be preferred.

If you would like to find out more read the full job description and submit an application form, email your CV to sc@benholden.net.

Closing date: Friday 12th September 2025

(Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010).

Ben Holden Ltd is committed to the protection of individuals from avoidable harm and abuse. All successful applicants will undergo an Enhanced DBS (with barred list) checks (at the expense of the employer). This role is exempt from the Rehabilitation of Offenders Act, and it’s a criminal offence for people who are barred from working in regulated activity to apply for this role. We will require a full job history and evidence of your conduct at work (for roles involved in working with vulnerable groups) and will seek both professional and employment references before employment commences.

Download the full job description below

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What do our clients & referrers say?

Before I had my case manager, Jo Forrest, my recovery and rehabilitation was chaotic and non-existent, my sister was my go-to which took her role as my sister away and put her in an admin/carer role.

Jo has been so patient and attentive to my needs from day one, she takes a holistic approach and this has improved my heath and quality of life in so many ways, I honestly don’t know where I’d be without her.

As a bonus, she has connections to some other really good professions and therefore is equipped for any challenge thrown her way.

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.