Relief / bank support worker / PA - Newmarket, Suffolk

Relief / bank support worker / PA – Newmarket, Suffolk

Ms. H requires a female support worker / PA to join her existing care team on a relief / casual basis, to provide cover when other staff are absent, so this may be with notice (when staff on on holiday), or with short-notice to cover for unexpected sickness.

Ms H is a lively, friendly and caring woman in her early 40s with excellent communication skills. She likes to keep busy and goes out most days either on planned trips or activities, or spontaneously dependent on the weather and how she feels on the day. Her interests include going to the cinema, theatre, and concerts. She also likes eating out and seeing her friends. Ms H has a small and very friendly dog, and she loves going on long walks to keep him well exercised. It is important to Ms H that those who work with her love dogs.

Ms H has cerebral palsy and uses her electric wheelchair to get around. She also has a mobility vehicle for all her transport needs which her support team are required to drive. She lives in her own adapted spacious property which offers good sleep-in facilities for her support team. Her home is very well maintained she has carefully chosen the beautiful decoration with reflects her own personality.

The shifts are 24-hours, from 08.00-08.00 with a sleep-in shift from 23.00 – 08.00.

Key roles and responsibilities within this position include:

Providing companionship and a light-hearted approach enabling Ms H to have fun and laugh with you!
Support Ms H to care for her dog including walking, feeding (and picking up after him).
All personal care including washing, dressing, skin, teeth, nail and hair care. The client will direct her care.
Assisting the client with her mobility, including assisting her to transfer using hoisting/stand aid equipment – all training will be provided.
Household management as directed by client.
Manage daily laundry, and meal planning, shopping and meal preparation as directed by client.
Encouragement and assistance with therapy regimes. There is a programme of exercises that the support team need to help her with; this includes hydrotherapy sessions and home-based physiotherapy exercises.
Promoting purposeful, structured time both at home and in the community as well as supporting her with her leisure and social activities.
Transporting the client in her own vehicle and providing some support with mobility needs within the home.
Providing assistance at night if needed.
Accompanying the client on weekends away and holidays.
Accompanying the client to medical or other appointments as requested.
Assisting/supporting independence with medication administration as required.
Protection in all areas as a vulnerable adult.
Escalating questions, concerns or suggestions to team leader and Ms H.

Personality is more important than experience, as Ms. H directs her own support. The only 2 essential requirements are that applicants love dogs and are able to drive Ms. H mobility vehicle.

Pay and Benefits:

(pay is under review and will increase from 1st April)

£12.21 per hour during week days
£13.39 per hour on weekend
£85.50 per 9 hour sleep-in shift
Pay to attend supervision and training
Access to staff discount and employee support programme

Refer to the attached job description for full details, if you have any questions contact recruitment@benholden.net.

As this role involves personal care, it is open to female applicants only (in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010).

BHL is committed to the protection of individuals from avoidable harm and abuse. All successful applicants will undergo an Enhanced DBS (with barred list) checks (at the expense of the employer). This role is exempt from the Rehabilitation of Offenders Act, and it’s a criminal offence for people who are barred from working in regulated activity to apply for this role. We will require a full job history and evidence of your conduct at work (for roles involved in working with vulnerable groups), and will seek both professional and employment references before employment commences.

Download the full job description below

Download

We are proud to be an official supporter of the Institute of Registered Case Managers

What do our clients & referrers say?

Choosing the right case manager and case management agency is critical, not only to supporting our clients but also to getting the best evidence to strengthen our case. Ben Holden Ltd is, undoubtedly, at the top of the game when it comes to case management.

They operate seamlessly to ensure that professionalism and approachability are always on the forefront of all communications. They are easy to get hold of, flexible and genuinely willing to do whatever they can to help. Paperwork is complete and thorough and received on time – which sounds like an obvious thing, but so many agencies add hours of work in forcing us to chase on administrative issues.

…In particular, working with Lisa Goudy is always a dream. She is an exceptional case manager, well liked and respected by clients, experts and barristers, with established contacts within the clinical, local authority and social care teams and a willingness to go the extra mile to support her clients.

Her understanding of litigation has helped us achieve results that may not have been possible with other case managers. She’s a key part of the team and I wouldn’t hesitate to have her on every case.

Before I had my case manager, Jo Forrest, my recovery and rehabilitation was chaotic and non-existent, my sister was my go-to which took her role as my sister away and put her in an admin/carer role.

Jo has been so patient and attentive to my needs from day one, she takes a holistic approach and this has improved my heath and quality of life in so many ways, I honestly don’t know where I’d be without her.

As a bonus, she has connections to some other really good professions and therefore is equipped for any challenge thrown her way.

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.