Clinical Case Manager

A forward-thinking, quality focused independent case management company, specialising in catastrophic and complex injuries is looking for a Clinical Case Manager with previous experience in the role.

What you’ll do as Clinical Case Manager?

You will provide support to either children and young people or adults with a range of needs including traumatic and acquired brain injury, spinal cord injury and amputation. You should be highly competent and dynamic in developing client-centred rehabilitation packages.

Some elements of the role can be completed remotely; however, this position also requires regular ‘real world’ face-to-face meetings with clients and their families, support workers and other members of the multi-disciplinary teams as well as some occasional attendance at the main office in Ipswich. We welcome applicants who live in our region, namely East Anglia, the Home Counties or London.

Staff development is supported with in-house training days and mentoring.

Main Responsibilities

Coordinate services and resources for clients, ensuring timely access to necessary support.
Maintain accurate and up-to-date case records and documentation.
Monitor client progress and adjust rehabilitation plans as needed based on ongoing assessments.
Advocate for clients by connecting them with appropriate resources and services.
Collaborate with multidisciplinary teams to ensure comprehensive care delivery.
Conduct regular follow-ups with clients to evaluate satisfaction and effectiveness of services provided.
Provide emotional support and guidance to clients and their families throughout the case management process.

Skills and Experience

A background in Occupational Therapy, Nursing, Physiotherapy, Speech and Language Therapy, Social Work or Clinical Psychology.
Registration with HCPC, NMC, Social Work England or the IRCM.
At least 2-years’ experience as a Clinical Case Manager.
Strong organisational skills with the ability to manage multiple cases effectively.
Excellent communication skills, both verbal and written, for clear interaction with clients and professionals and effective report writing.
Empathy and understanding towards clients’ needs and challenges.
Problem-solving skills to navigate complex situations and find suitable solutions.
Proficiency in IT for documentation and reporting purposes.
This position is ideal for individuals who are dedicated to making a positive impact in the lives of others through effective case management practices.

We are open to applicants who wish to have the benefits of working on a self-employed basis, either full-time or part-time. The hourly rate is dependent on skills and experience and will be discussed at the interview.

To apply for this role as Clinical Case Manager, please email an up to date CV and covering letter to sc@benholden.net.

We are proud to be an official supporter of the Institute of Registered Case Managers

What do our clients & referrers say?

Before I had my case manager, Jo Forrest, my recovery and rehabilitation was chaotic and non-existent, my sister was my go-to which took her role as my sister away and put her in an admin/carer role.

Jo has been so patient and attentive to my needs from day one, she takes a holistic approach and this has improved my heath and quality of life in so many ways, I honestly don’t know where I’d be without her.

As a bonus, she has connections to some other really good professions and therefore is equipped for any challenge thrown her way.

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.