Administration Manager

Salary: £37,000 to £40,000 (FTE) depending on experience

Hours: 32 per week (over 4 or 5 days)

Ben Holden Ltd is an independent case management company based in Suffolk, due to retirement we are seeking a new Administration Manager to join our team of 5 administration staff, playing a pivotal role in keeping our day-to-day operations running effectively.

As the most senior member of our administration team, you will work closely with the wider senior management team to support for our clinical case managers in providing a high quality service to the clients we support. This is a varied, hands-on role combining leadership, quality assurance and office management.

Key Roles and Responsibilities:

Lead, supervise and support the administration team, including holding one-to-one meetings, maintaining monitoring spreadsheets, appropriate delegation of work and arranging cover for absences.
Maintain very high standards of administrative work, including proofreading and quality assurance of documentation including detailed health reports.
Act as a key contact for case managers, responding to queries, and feedback about administration services.
Take on the role of Data Protection Lead, managing subject access requests and data protection breaches, and ensuring documents sent externally follow company policy.
Oversee office services, suppliers and company vehicles.
Have responsibility for health and safety at the Alton office.
Working with the Accounts Assistant to support IT systems and the iinsight case management software.
Help coordinate staff inductions and IT equipment, contribute to company projects, and review and develop policies and procedures relevant to the role.
Support marketing activities, including website updates and external and internal newsletters.

Requirements:

You will have proven people management skills, experience of leading a team and a background in administration. You will be confident balancing leadership with practical support, knowing when to delegate and when to get involved.

Essential requirements:

Excellent written and spoken English, with the ability to proofread documents to a high standard.
Excellent IT skills, particularly Microsoft Office.
A willingness to learn new systems and procedures and embrace new technology.
Flexibility to adjust working days or work overtime when needed to meet business needs.

Desirable:

Experience of working within medico/legal case management and using iinsight; marketing or HR experience; a health and safety qualification (IOSH); knowledge of AI.

Location and working arrangements:

This role is office-based in Wherstead, Ipswich, for 32 hours per week to be worked over 4 or 5 days (one of which must be a Friday), with flexibility needed during busy periods. Occasional home working may be offered where this fits the needs of the business.

How to apply:

Supply a CV and covering letter in the first instance to recruitment@benholden.net with email header ‘Administration Manager Application’, we will contact applicants to request further information if we are progressing your application.

Closing date: 17^th November 2026

BHL is committed to the protection of individuals from avoidable harm and abuse, due to the nature of our client group all successful applicants will undergo a DBS standard check. We will require a full job history and evidence of your conduct at work via satisfactory references. Completion of safeguarding training will be required.

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We are proud to be an official supporter of the Institute of Registered Case Managers

What do our clients & referrers say?

We love the “family feel” of BHL. All team members are friendly and approachable. In the past three years, we have worked closely with you Zoe, but have enjoyed meeting, Ben and Tom through music therapy events, and visits to our home. The whole company wants to ensure that case management for R is moving in the right direction. Callum in the client accounts department is fantastic as helping us make day to day purchases, always proactive.

You have enabled us to be parents again and really focus on R. You have assisted with the coordination of his therapies, line management of support workers, and assisting us with changing special schools for him alongside an education lawyer – all this with honesty, and some humour along the way. Visits are relaxed but focused. We are all human, and there are times where we have had different points of view. Time is always taken to acknowledge this and work together to produce the best solution for R.

This case management company is useful because they help people when CM on visit they need it. I have help from Martin when I’m getting stuck with something or another. Martin is always the one who helps me out.

In particular, working with Lisa Goudy is always a dream. She is an exceptional case manager, well-liked and respected by clients, experts and barristers, with established contacts within the clinical, local authority and social care teams and a willingness to go the extra mile to support her clients.

Her understanding of litigation has helped us achieve results that may not have been possible with other case managers. She’s a key part of the team and I wouldn’t hesitate to have her on every case.

We represent some of the most vulnerable and catastrophically injured clients across the country. Choosing the right case manager and case management agency is critical, not only to supporting our clients but also to getting the best evidence to strengthen our case. Ben Holden Ltd is, undoubtedly, at the top of the game when it comes to case management.

They operate seamlessly to ensure that professionalism and approachability are always on the forefront of all communications. They are easy to get hold of, flexible and genuinely willing to do whatever they can to help. Paperwork is complete and thorough and received on time – which sounds like an obvious thing, but so many agencies add hours of work in forcing us to chase on administrative issues.

Dinuli has been wonderful throughout my recovery after my car accident. She managed all my therapy and physiotherapy appointments and supported me going back to work, always with care, organisation, and attention to detail. I’m so grateful for her help. She genuinely made a stressful time so much easier.

Choosing the right case manager and case management agency is critical, not only to supporting our clients but also to getting the best evidence to strengthen our case. Ben Holden Ltd is, undoubtedly, at the top of the game when it comes to case management.

Before I had my case manager, Jo Forrest, my recovery and rehabilitation was chaotic and non-existent, my sister was my go-to which took her role as my sister away and put her in an admin/carer role.

Jo has been so patient and attentive to my needs from day one, she takes a holistic approach and this has improved my heath and quality of life in so many ways, I honestly don’t know where I’d be without her.

As a bonus, she has connections to some other really good professions and therefore is equipped for any challenge thrown her way.

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

A member of the BHL team came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, they organised repair of my wheelchair, hospital bed on my return home, private physiotherapy and stay in care home. Once home, they came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.