Care Team Manager (Team Leader) – Norwich, 35 hours per week

Care Team Manager

Location: Taverham, Norwich
Hours: Average 35 per week
Pay:

£18.00 per hour for weekday shifts
£20.00 per hour for weekend shifts
£17.00 for weekday nights
£19.00 for weekend nights
£15 – £17.50 for on-call (nights)
Enhanced bank holiday rates

Essential Requirements (Please Apply Only If You Meet These)

Female applicants only (This post is only open to female staff only as it involves personal care; Occupational Requirement (Equality Act 2010, Schedule 9 Part I))
At least 3 years’ experience of working in health and social care
Experience of leading and managing other people in a similar role
Experience of writing or contributing to care plans and risk assessments
Knowledge of safe medication management
Full UK driving licence (max 3 points)
Comfortable supporting community access, including hydrotherapy sessions
Right to work in the UK (no sponsorship available)

About the Role

We require an experienced individual to join an established care team as a Care Team Manager (Team Leader). The primary role is to manage a team of support workers, ensuring the highest quality of care is provided. This is supported by maintaining accurate records, keeping care plans under review and up to date, working with other professionals involved and being the key point of contact between the team and the case manager and always advocating for the client to act in her best interests.

About ‘Doris’

‘Doris’ is 38 years old; she sustained a significant brain injury as the result of a collision with a motor vehicle when she was younger. As a result of her injuries, she uses a wheelchair full-time and requires help with all aspects of her day to day life.

‘Doris’ enjoys spending time at home, as well as going out, she’s a keen shopper and currently her focus is on her new hobby of growing Venus fly trap plants.

Working Hours

Average of 35 per week, to be worked as 4 days per week plus 5 hours of administration hours
Flexibility required to provide cover when required, sometimes with short notice
Shifts cover 07.45 – 15.30 and 15.15 – 22.00 and an overnight shift (covered by night staff)

Key Responsibilities

Hours are divided between working with the client 1:1 and administration time.

Work in line with the support worker job description when working on shift with ‘Doris’.
To be responsible for maintaining the team rota, ensuring that annual leave and sickness is managed and ‘Doris’ has cover for all her care needs (including liaison with the agency).
Manage emergencies. This may require occasional availability outside of normal working hours.
To participate in the teams’ on-call rota (nights).
Be responsible for checking staff timesheets monthly and ensuring staff are meeting their contractual obligations, including following the correct absence management procedures.
Be responsible for maintaining daily health and safety in the client’s home, including overseeing the completion of associated audits, co-ordinating regular equipment servicing and maintenance and reporting any issues immediately.
Oversee the safe management of the client’s medication.
Maintain accurate care plans supporting the staff to work in a safe and person-centred way.
Act as a role model for the other staff.
Meet with the staff regularly, to provide supervisions.
Assist with the planning of team meetings.
To be the main point of contact for the Case Manager or Registered Manager.
Act as an advocate for ‘Doris’ making sure that her views and opinions are heard and decisions are being made in her best interests.
Work professionally with the therapists and Deputy involved in her team.
To keep accurate records, including using the electronic care plan, and supporting other staff with this; IT skills are essential

Benefits

£18.00 per hour for weekday hours
£20.00 per hour for daytime weekend hours
£17.00 for weekday nights
£19.00 for weekend nights
£15 – £17.50 for on-call (nights)

Enhanced bank holiday rates
Mileage reimbursement if you use your own vehicle for travel
5.6 weeks paid holiday (pro-rata)
Employer sick pay after successful completion of the probation period
Enhanced pay on bank holidays
Full induction and ongoing training
Access to employee assistance programme and staff discounts

Additional Information

Enhanced DBS (with barred list) required (paid by employer)
Full employment history and references required
This role is exempt from the Rehabilitation of Offenders Act

To apply, read the attached job description and submit an application form with details of how you meet the person specification and email a supporting CV to recruitment@benholden.net with job reference SC004 in the message heading.

Closing date: 11th September

Interviews will be in 2 stages.

Download the full job description below

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We are proud to be an official supporter of the Institute of Registered Case Managers

What do our clients & referrers say?

We love the “family feel” of BHL. All team members are friendly and approachable. In the past three years, we have worked closely with you Zoe, but have enjoyed meeting, Ben and Tom through music therapy events, and visits to our home. The whole company wants to ensure that case management for R is moving in the right direction. Callum in the client accounts department is fantastic as helping us make day to day purchases, always proactive.

You have enabled us to be parents again and really focus on R. You have assisted with the coordination of his therapies, line management of support workers, and assisting us with changing special schools for him alongside an education lawyer – all this with honesty, and some humour along the way. Visits are relaxed but focused. We are all human, and there are times where we have had different points of view. Time is always taken to acknowledge this and work together to produce the best solution for R.

This case management company is useful because they help people when CM on visit they need it. I have help from Martin when I’m getting stuck with something or another. Martin is always the one who helps me out.

In particular, working with Lisa Goudy is always a dream. She is an exceptional case manager, well-liked and respected by clients, experts and barristers, with established contacts within the clinical, local authority and social care teams and a willingness to go the extra mile to support her clients.

Her understanding of litigation has helped us achieve results that may not have been possible with other case managers. She’s a key part of the team and I wouldn’t hesitate to have her on every case.

We represent some of the most vulnerable and catastrophically injured clients across the country. Choosing the right case manager and case management agency is critical, not only to supporting our clients but also to getting the best evidence to strengthen our case. Ben Holden Ltd is, undoubtedly, at the top of the game when it comes to case management.

They operate seamlessly to ensure that professionalism and approachability are always on the forefront of all communications. They are easy to get hold of, flexible and genuinely willing to do whatever they can to help. Paperwork is complete and thorough and received on time – which sounds like an obvious thing, but so many agencies add hours of work in forcing us to chase on administrative issues.

Dinuli has been wonderful throughout my recovery after my car accident. She managed all my therapy and physiotherapy appointments and supported me going back to work, always with care, organisation, and attention to detail. I’m so grateful for her help. She genuinely made a stressful time so much easier.

Choosing the right case manager and case management agency is critical, not only to supporting our clients but also to getting the best evidence to strengthen our case. Ben Holden Ltd is, undoubtedly, at the top of the game when it comes to case management.

…In particular, working with Lisa Goudy is always a dream. She is an exceptional case manager, well liked and respected by clients, experts and barristers, with established contacts within the clinical, local authority and social care teams and a willingness to go the extra mile to support her clients.

Before I had my case manager, Jo Forrest, my recovery and rehabilitation was chaotic and non-existent, my sister was my go-to which took her role as my sister away and put her in an admin/carer role.

Jo has been so patient and attentive to my needs from day one, she takes a holistic approach and this has improved my heath and quality of life in so many ways, I honestly don’t know where I’d be without her.

As a bonus, she has connections to some other really good professions and therefore is equipped for any challenge thrown her way.

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

A member of the BHL team came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, they organised repair of my wheelchair, hospital bed on my return home, private physiotherapy and stay in care home. Once home, they came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.