Support Worker Nr to Bury St Edmunds, Suffolk

We are currently looking for a fourth member of staff to join Miss A’s existing care team, working in her family home in a village near to Bury St Edmunds (IP31).

Hours will be between 8-12 per week over one shift on either a Thursday or Friday (with overtime available).

This post is open to Female staff only as it involves personal care. Occupational Requirement (Equality Act 2010, Schedule 9 Part I)

Pay and Other Benefits:

£14.27 for weekday hours
£15.56 for weekend hours
Double pay for bank holidays
5.6 weeks annual leave per annum (pro-rata)
2 weeks employer sick pay (after probation)
Pay to attend supervision and training
Mileage rates
Access to the Ben Holden Ltd employee assistance programme and discount scheme

Experience in a similar role would be an advantage, however having positivity and patience, being personable, approachable and calm is equally important.

Applicants must hold a full UK driving licence to drive Miss A’s adapted vehicle.

About Miss A

Miss A is described as a sociable, outgoing, and determined young person with a wicked sense of humour. She has Cerebral Palsy and mobilising with an electric wheelchair.

Since leaving full time education two years ago she has developed a busy weekly timetable which includes a volunteering role as well as attending several organised groups. She also enjoys spending time with friends shopping or going out for meals.

Miss A needs support with elements of her personal care, transfers and eating and drinking.

The Roles and Responsibilities of the job:

As above Miss shares her home with her mum and therefore sensitivity to the family home environment is crucial.

Supporting the development of independence with all activities.
Personal care including washing, dressing, skin, teeth, nail and hair care.
Assisting with her mobility, including assisting her to transfer using hoisting/stand aid equipment.
Encourage active participation in all areas of household management.
Encouragement and assistance with therapy regimes including regular physiotherapy and hydrotherapy.
Promoting purposeful, structured time both at home and in the community.
Transporting client in her own vehicle.
Accompanying Miss A to medical or other appointments if needed.
Assisting/supporting with medication administration, if necessary, which is very infrequently.
Support Miss A to maintain contact with other members of her family and facilitate visits.

Closing date: 16^th June 2025

Please note the job may be re-opened if we have no suitable candidates by the closing date.

Refer to the attached job description for full details, to apply complete the application form before the 16th June 2025.

Please note that due to the nature of the employment, sponsorship is unavailable.

Download the full job description below

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What do our clients & referrers say?

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.