Support Worker, Newmarket, Suffolk

About Miss R

Miss R is a lively, friendly, and caring woman in her late 30’s with excellent communication skills. She likes to keep busy and goes out most days either on planned trips or activities, or spontaneously dependent on the weather and how she feels on the day. Her interests include going to the cinema, theatre, and concerts. She also likes eating out and seeing her friends. Miss R has a small, and very friendly dog, and she loves going on long walks to keep him well exercised.

Miss R has cerebral palsy and uses her electric wheelchair to get around. She also has a large mobility vehicle for all her transport needs which her support team are required to drive. She lives in her own adapted spacious property which offers good sleep-in facilities for her support team. Her home is very well maintained she has carefully chosen the beautiful decoration with reflects her own personality.

Most days are different and varied and Miss R directs her support as required and has full capacity to make decisions. She likes to take annual holidays to include her dog, and these are also attended by her support team through negotiation and agreement.

The staff team are friendly and supportive of Miss R and most have been supporting her over a few years which is a reflection of her caring nature.

Job Ref: CW002

Any Occupational Restrictions

As this role involves personal care, it is open to female applicants only (in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010).

Other requirements

Due to the nature of the role, we can only accept applications from people who hold a full UK driving licence and we are not able to offer any sponsorship.

The Roles and Responsibilities of the Job:

Within this team, staff generally work 24-hour shifts from 8.00am to 8.00am the following morning, which includes sleep-in from 11.00pm – 08.00am. Hours can vary occasionally dependent on activities. Weekend shifts are shared between the team over the month.

Key roles and responsibilities within this position include:

Providing companionship and a light-hearted approach enabling client to have fun and laugh with you!
Support the client to care for her dog including walking and feeding.
All personal care including washing, dressing, skin, teeth, nail and hair care. The client will direct her care.
Assisting the client with her mobility, including assisting her to transfer using hoisting/stand aid equipment – all training will be provided.
Household management as directed by client.
Manage daily laundry, and meal planning, shopping and meal preparation as directed by client.
Encouragement and assistance with therapy regimes. There is a programme of exercises that the support team need to help her with; this includes hydrotherapy sessions and home-based physiotherapy exercises.
Promoting purposeful, structured time both at home and in the community as well as supporting her with her leisure and social activities.
Transporting the client in her own vehicle and providing some support with mobility needs within the home.
Providing assistance at night if needed.
Accompanying the client on weekends away and holidays, although this is not essential.
Accompanying the client to medical or other appointments as requested.
Assisting/supporting independence with medication administration as required.
Protection in all areas as a vulnerable adult.

Pay and Other Benefits

We are a Case Management company, commissioned to provide supervision and management to staff who are employed by the person they work for. When you join a team working with Ben Holden Ltd, you will receive excellent support from a specialist Case Manager and Registered Manager, access to exceptional training to develop your professional knowledge and expertise, and the benefit of forming a meaningful relationship with the person you will be working with, to make a real difference to their life.

£11.00 per hour for weekday hours.
£12.50 per hour for weekend hours.
£66.06 per night sleeper duty – Monday, Tuesday, Wednesday, Thursday nights (11.00pm and 8.00am).
£58.72 per night sleeper duty – Friday, Saturday, Sunday nights (Midnight and 8.00am).
Sick Pay (or statutory sick pay).
Pay and milage to attend supervision and training.
5.6 weeks annual leave
Access to the BHL employee assistance and staff discount scheme.

Hours and Shifts Available:

Miss R is seeking support as follows:

Friday: 08.00am – Saturday 08.00am with sleep-in 12.00pm to 08.00am (once a month).

Saturday: 08.00am – Saturday 08.00am with sleep-in 12.00pm to 08.00 am (once a month).

Sunday: 08.00am – Monday 08.00am with sleep-in 11.00pm to 08.00am (once a month).

(We welcome applicants who can work all these shifts as one 45 hour shift with paid sleep-in nights, or from applicants interested in only one 24-hour shift).

Miss R is also seeking support for:

Tuesday: 08.00am – Wednesday 08.00am with a sleep-in night 11.00pm-08.00am (once a month).

Wednesday: 08.00am – Thursday 08.00am with a sleep-in night 11.00pm-08.00am (once a month).

(Again, we welcome applicants who can do one of the above shifts, or both).

Additional hours may also be available on an ad hoc basis to cover leave.

The Work Environment

This is within the client’s own well maintained home. The client also has a small friendly dog.

Refer to the job description attached for the full person specification.

Download the full job description below

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What do our clients & referrers say?

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.