Hours: 32 per week (over 4 or 5 days)

Ben Holden Ltd is an independent case management company based in Suffolk, due to retirement we are seeking a new Administration Manager to join our team of 5 administration staff, playing a pivotal role in keeping our day-to-day operations running effectively.

As the most senior member of our administration team, you will work closely with the wider senior management team to support for our clinical case managers in providing a high quality service to the clients we support. This is a varied, hands-on role combining leadership, quality assurance and office management.

Key Roles and Responsibilities:

• Lead, supervise and support the administration team, including holding  one-to-one meetings, maintaining monitoring spreadsheets, appropriate delegation of work and arranging cover for absences.
• Maintain very high standards of administrative work, including proofreading and quality assurance of documentation including detailed health reports.
• Act as a key contact for case managers, responding to queries, and feedback about administration services.
• Take on the role of Data Protection Lead, managing subject access requests and data protection breaches, and ensuring documents sent externally follow company policy.
• Oversee office services, suppliers and company vehicles.
• Have responsibility for health and safety at the Alton office.
• Working with the Accounts Assistant to support IT systems and the iinsight case management software.
• Help coordinate staff inductions and IT equipment, contribute to company projects, and review and develop policies and procedures relevant to the role.
• Support marketing activities, including website updates and external and internal newsletters.

Requirements:

You will have proven people management skills, experience of leading a team and a background in administration. You will be confident balancing leadership with practical support, knowing when to delegate and when to get involved.

Essential requirements:

• Excellent written and spoken English, with the ability to proofread documents to a high standard.
• Excellent IT skills, particularly Microsoft Office.
• A willingness to learn new systems and procedures and embrace new technology.
• Flexibility to adjust working days or work overtime when needed to meet business needs.

Desirable:

Experience of working within medico/legal case management and using iinsight; marketing or HR experience; a health and safety qualification (IOSH); knowledge of AI.

Location and working arrangements:

This role is office-based in Wherstead, Ipswich, for 32 hours per week to be worked over 4 or 5 days (one of which must be a Friday), with flexibility needed during busy periods. Occasional home working may be offered where this fits the needs of the business.

How to apply:

Supply a CV and covering letter in the first instance to recruitment@benholden.net with email header ‘Administration Manager Application’, we will contact applicants to request further information if we are progressing your application.

Closing date: 17^th November 2026

BHL is committed to the protection of individuals from avoidable harm and abuse, due to the nature of our client group all successful applicants will undergo a DBS standard check. We will require a full job history and evidence of your conduct at work via satisfactory references. Completion of safeguarding training will be required.

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Job Title:

Support Worker / Personal Assistant
As this role involves personal care, it is open to female applicants only (in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010).

Location:
Newmarket, Suffolk. We can not offer relocation packages or sponsorship.

Hours and Shifts Available:

This is a relief role, where hours will be available to cover the other members of the team.

Person Specification:

Are you caring person with a ‘can-do’ attitude and a good sense of humour? Reliable and willing to learn new things? If so, this might be the job for you! It is essential that you also like dogs.

About the role

Miss H is very sociable, friendly and independent lady who directs her own team of support staff. She is very energetic and likes to keep active and busy.

Miss H lives in her own home which is very well maintained, and she has her own wheelchair accessible vehicle, which applicants must be able to drive (people carrier size).

Miss H has cerebral palsy and uses her electric wheelchair at home and outside. She needs support with personal care, preparing food, and to care for her adorable pet dog. She also needs support to maintain her home environment.

The Roles and Responsibilities of the job:

Key roles and responsibilities within this position include:

• Being able to provide companionship and a light-hearted approach enabling Miss R to have fun and laugh with you!
• Be happy to support Miss H to care for her dog including walking and feeding.
• To offer assistance with personal care including washing, dressing, skin, teeth, nail and hair care, under the direction of Miss H.
• Be able to assist with her mobility, including assisting her to transfer using hoisting/stand aid equipment – all training will be provided. This includes the use of a hot tub.
• To assist with household management as directed by Miss H, includes daily laundry, meal planning, shopping and meal preparation as requested by Miss H.
• Be able to follow a therapy regime. There is a programme of. exercises that the support team need to help her with; this includes hydrotherapy sessions and home-based physiotherapy exercises.
• Having imagination to promote purposeful, structured time both at home and in the community as well as supporting with her leisure and social activities.
• Confident in driving Miss H in her own vehicle and providing some support with mobility needs within the home.
• Providing assistance at night if needed (rarely required).
• Opportunity to accompanying Miss H on weekends away and holidays, although this is not essential.
• Organised and confident to be able to accompanying Miss H to medical or other appointments as requested.

Pay and Other Benefits
Ben Holden Ltd provides specialist Case Management and rehabilitation to individuals impacted by catastrophic injury.

When you join a team working with Ben Holden Ltd, you will receive excellent support from a specialist Case Manager and Registered Manager, access to exceptional training to develop your professional knowledge and expertise, and the benefit of forming a meaningful relationship with the person you will be working with, to make a real difference to their life.

• £13.98 per hour for weekends
• £15.31per hour for weekdays
• £12.71 per hour for sleep-in duty
• 5.6 weeks annual leave per annum
• Sick Pay (or statutory sick pay)
• Pay and mileage to attend supervision and training
• Access to the Ben Holden Ltd employee wellness programme and staff discount scheme

The Work Environment
This is within the client’s own home. The client has a small friendly dog.

Confidentiality
The ability to respect the privacy of Miss H is fundamental to this position.

Closing Date

• Applicants are being reviewed as they are received.

To apply, complete the application form.

BHL is committed to the protection of individuals from avoidable harm and abuse. All successful applicants will undergo an Enhanced DBS (with barred list) checks (at the expense of Miss H). This role is exempt from the Rehabilitation of Offenders Act, and it is a criminal offence for people who are barred from working in regulated activity to apply for this role. We will require a full job history and evidence of your conduct at work (for roles involved in working with vulnerable groups).

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Ben Holden Ltd is an independent case management company based in Suffolk. We specialise in providing case management services to adults and children who have experienced life-changing injuries, including spinal cord injuries, brain injuries, and amputations. Our dedicated team offers clinical case management, support team coordination, manual handling assessments, mental capacity evaluations, vocational rehabilitation, and speech and language therapy.

Job Summary

Due to company expansion, we are seeking a senior Case Manager to act as Clinical Team Lead to support our Clinical Services Manager in overseeing our clinical services and operational functions. In this pivotal role, you will ensure the delivery of high-quality case management services while managing teams, budgets, and resources effectively. Your leadership will drive continuous improvement, uphold compliance standards, and foster a collaborative environment that puts client needs at the forefront.

Key responsibilities include deputising for the Clinical Services Manager in the following areas:

• Maintaining and developing clinical quality across the Company, including policy, process and project development.
• Ensuring compliance with Company policy and relevant professional, regulatory and quality standards, including HCPC, MTSP, IRCM, CQC, SWE and NMC requirements.
• Supporting Case Managers and Assistant Case Managers with day-to-day and complex clinical case queries.
• Participating in key Company management meetings and chairing relevant meetings when required.
• Providing quarterly clinical supervision or mentoring for allocated Case Managers and Assistant Case Managers.
• Managing relationships with treatment and service providers, insurers, solicitors and other relevant stakeholders.
• Monitoring case progression, overseeing key actions with Case Managers and supporting the allocation of new referrals.
• Contributing to recruitment, training and professional development for Case Managers.
• Leading quality assurance activity, including report reviews, case-note reviews, file audits and agreed action plans.
• Investigating and responding to complaints in line with Company processes.
• Participating in activities with relevant professional and regulatory bodies, including BABICM and IRCM, where appropriate.
• Representing the Company at meetings and events as required.

Person Specification

ESSENTIAL Academic Criteria

• Undergraduate degree in Social Work, Occupational Therapy, Speech and Language Therapy, Physiotherapy, Nursing or Postgraduate/Doctorate Degree in Clinical Psychology.

ESSENTIAL Clinical, Case Management and Managerial Experience

• At least three years full-time clinical/professional experience in a relevant setting potentially including rehabilitation, TBI, SCI, amputations, neurology, polytrauma or mental health etc;
• Minimum five years’ full-time case management experience;
• Clinical managerial experience, including managing clinicians and other staff, recruitment, quality, audit, compliance, policy and service development.

ESSENTIAL Registrations

• Current registration with HCPC, SWE or NMC.

ESSENTIAL Skills

• Proficient written and spoken English language;
• Fluent with IT;
• Excellent formal report writing skills (in the personal injury/clinical negligence/compensation industry);
• An understanding of Safeguarding;
• Current driver’s licence.

Desired Criteria

• Membership with a relevant professional body, such as RCOT or CSP;
• Membership with at least one of, BABICM, CMSUK, VRA or IRCM;
• Preference for Advanced BABICM status;
• Knowledge of the CQC and CQC Regulations.

Salary and transport: £50,000–£55,000 FTE, dependent on experience, plus a monthly car allowance or company vehicle through a salary sacrifice scheme.

Benefits: Workplace pension, employee well-being programme, regular supervision and access to continuous professional development opportunities.

Working pattern: This is a full-time employed role, working 09.00–17.00, Monday to Friday. For the right candidate, we may consider a four-day working week or an Associate arrangement.

Location and travel: The role is predominantly home-office based, with frequent travel for client meetings across East Anglia, London and the Southeast as well as attending the office as required (Wherstead, Ipswich or Coddenham).

There is also an expectation to occasionally work outside usual hours and travel beyond the standard operating areas for marketing, training or networking events.

Join us to make a meaningful difference in the lives of individuals facing complex challenges. You’ll have regular support, opportunities to develop, and a team around you that takes pride in delivering high-quality clinical services.

To apply, complete the application form and send a supporting CV to recruitment@benholden.net.

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Essential Requirements (Please Apply Only If You Meet These)

• Previous experience as a Support Worker / Care Assistant
• Experience of working with young people with physical disability, communication needs or a learning disability
• Full UK driving licence (max 3 points) and willing to drive the client’s adapted vehicle
• Comfortable supporting with personal care and community access
• Right to work in the UK (no sponsorship available)

About the Role

We are looking for a support worker to join our team working with Mr C in his home, in Red Lodge, Suffolk. The role is for 24 hour shifts (usually 09.30 – 09.30), including sleeping nights, working every 3^rd day/night, averaged to 56 hours per week. Optional overtime to cover for staff leave will be available.

The team provide cover 24-hours a day, including a sleep-in night, led by a very experienced Team Leader.

The staff usually work on a 2:1 basis, but sometimes 1:1 is necessary so applicants must have the confidence to lone work at times.

 About Mr C

Mr C has cerebral palsy which affects all 4-limbs, which means he relies on a wheelchair and is hoist transferred. He enjoys going out in the community and all things related to driving and vehicles.

He uses Makaton to communicate his wishes.

Staff implement various therapy programmes, Mr C has regular physiotherapy, OT and music therapy input. This role would suit someone with experience in working with people with disabilities in their own home.

Working Hours

• 24 hours shift works out on rota every 3^rd day, can be flexible
• Flexibility required (agreed in advance)
• Opportunity for additional hours to cover for other staffs’ time off

Key Responsibilities

• Support with daily living and personal care
• Assist with community activities and social engagement
• Promote independence and ensure safety
• Provide emotional support and companionship
• Maintain accurate records using an electronic care plan
• Communicate with the wider care team

Benefits

• £16.28-£17.85 and £12.987 for sleep-in night shifts
• Mileage reimbursement
• 5.6 weeks paid holiday (pro-rata)
• Employer sick pay (2 weeks)
• Double pay on Bank Holidays
• Full induction and ongoing training
• Access to employee assistance programme and staff discounts

Additional Information

• Enhanced DBS (with barred list) required (paid by employer)
• Full employment history and references required
• This role is exempt from the Rehabilitation of Offenders Act

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Location:  Taverham, Norwich
Hours:  Average 35 per week
Pay:

• £18.00 per hour for weekday shifts
• £20.00 per hour for weekend shifts
• £17.00 for weekday nights
• £19.00 for weekend nights
• £15 – £17.50 for on-call (nights)
• Enhanced bank holiday rates

Essential Requirements (Please Apply Only If You Meet These)

• Female applicants only (This post is only open to female staff only as it involves personal care; Occupational Requirement (Equality Act 2010, Schedule 9 Part I))
• At least 3 years’ experience of working in health and social care
• Experience of leading and managing other people in a similar role
• Experience of writing or contributing to care plans and risk assessments
• Knowledge of safe medication management
• Full UK driving licence (max 3 points)
• Comfortable supporting community access, including hydrotherapy sessions
• Right to work in the UK (no sponsorship available)

About the Role

We require an experienced individual to join an established care team as a Care Team Manager (Team Leader). The primary role is to manage a team of support workers, ensuring the highest quality of care is provided. This is supported by maintaining accurate records, keeping care plans under review and up to date, working with other professionals involved and being the key point of contact between the team and the case manager and always advocating for the client to act in her best interests.

About ‘Doris’

‘Doris’ is 38 years old; she sustained a significant brain injury as the result of a collision with a motor vehicle when she was younger. As a result of her injuries, she uses a wheelchair full-time and requires help with all aspects of her day to day life.

‘Doris’ enjoys spending time at home, as well as going out, she’s a keen shopper and currently her focus is on her new hobby of growing Venus fly trap plants.

Working Hours

• Average of 35 per week, to be worked as 4 days per week plus 5 hours of administration hours
• Flexibility required to provide cover when required, sometimes with short notice
• Shifts cover 07.45 – 15.30 and 15.15 – 22.00 and an overnight shift (covered by night staff)

Key Responsibilities

Hours are divided between working with the client 1:1 and administration time.

• Work in line with the support worker job description when working on shift with ‘Doris’.
• To be responsible for maintaining the team rota, ensuring that annual leave and sickness is managed and ‘Doris’ has cover for all her care needs (including liaison with the agency).
• Manage emergencies. This may require occasional availability outside of normal working hours.
• To participate in the teams’ on-call rota (nights).
• Be responsible for checking staff timesheets monthly and ensuring staff are meeting their contractual obligations, including following the correct absence management procedures.
• Be responsible for maintaining daily health and safety in the client’s home, including overseeing the completion of associated audits, co-ordinating regular equipment servicing and maintenance and reporting any issues immediately.
• Oversee the safe management of the client’s medication.
• Maintain accurate care plans supporting the staff to work in a safe and person-centred way.
• Act as a role model for the other staff.
• Meet with the staff regularly, to provide supervisions.
• Assist with the planning of team meetings.
• To be the main point of contact for the Case Manager or Registered Manager.
• Act as an advocate for ‘Doris’ making sure that her views and opinions are heard and decisions are being made in her best interests.
• Work professionally with the therapists and Deputy involved in her team.
• To keep accurate records, including using the electronic care plan, and supporting other staff with this; IT skills are essential

Benefits

• £18.00 per hour for weekday hours
• £20.00 per hour for daytime weekend hours
• £17.00 for weekday nights
• £19.00 for weekend nights
• £15 – £17.50 for on-call (nights)

• Enhanced bank holiday rates
• Mileage reimbursement if you use your own vehicle for travel
• 5.6 weeks paid holiday (pro-rata)
• Employer sick pay after successful completion of the probation period
• Enhanced pay on bank holidays
• Full induction and ongoing training
• Access to employee assistance programme and staff discounts

Additional Information

• Enhanced DBS (with barred list) required (paid by employer)
• Full employment history and references required
• This role is exempt from the Rehabilitation of Offenders Act

To apply, read the attached job description and submit an application form with details of how you meet the person specification and email a supporting CV to recruitment@benholden.net with job reference SC004 in the message heading.

Closing date: 17th November

Interviews will be in 2 stages.

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Due to his moving and handling needs, care is provided on a 2:1 basis covering the following shifts:

Term Time

Monday: 6:30am until 10:30am (4 hours) and 15:30 until 19:30 (4 hours);

Tuesday: 6:30am until 10:30am (4 hours) and 15:30 until 19:30 (4 hours);

Thursday: 6:30am until 10:30am (4 hours);

Friday: 6:30am until 10:30am (4 hours) and 15:30 until 19:30 (4 hours)

** Split shifts will not be necessary at all times. A combination of early and late shifts will be available.

School Holidays

Up to 5-days per week to be covered by the team – 10 hours per day. (variable hours to be agreed in advance)

Pay 

• £17.00 per hour for weekday hours
• £18.00 per hour for any weekend hours (not regularly required)
• Time plus ½ for bank holiday hours

Essential Requirements

• Previous experience as a Support Worker working with Children
• Full UK driving licence (max 3 points)
• Comfortable supporting with personal care and community access
• Right to work in the UK (no sponsorship available)

About the Role

J is a 12 year old young person with a zest for life. We are currently seeking a team of fun and enthusiastic support worker to assist him before and after school and during the school holidays.

About J

J has cerebral palsy and dystonia, he is dependent on a gastrostomy tube to meet his nutrition and hydration needs and is a full-time wheelchair user, meaning that he is hoisted for all transfers. He requires 24-hour postural management and is doubly incontinent.

J communicates by eye pointing, and use of eye gaze. He can be hypersensitive to noise and will spasm and jump. Ji s highly observant and understands spoken language well. He enjoys “people watching.

J also enjoys being out in his garden, watching sport on the TV, arts and crafts, baking and being read to. He enjoys sensory activities such a kinetic sand, bubbles, and relaxing with lights on in the evening.

Hours

• Part time hours available
• Flexibility required to provide more hours during school holidays (agreed in advance)
• Opportunity for additional hours as the care package grows

Key Responsibilities

• Support with daily living and personal care,
• Assist with community activities and social engagement
• Promote independence and ensure safety
• Provide emotional support and companionship
• Support J’s communication
• Maintain accurate records and communicate with the wider care team

Benefits

• £17.00 per hour weekdays
• £18.00 per hour weekends
• Mileage reimbursement
• 5.6 weeks paid holiday (pro-rata)
• Employer sick pay (2 weeks)
• Time and a half pay on Bank Holidays
• Full induction and ongoing training
• Access to employee assistance programme and staff discounts

Additional Information

• Enhanced DBS (with barred list) required (paid by employer)
• Full employment history and references required
• This role is exempt from the Rehabilitation of Offenders Act

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