Information about how we process and store your personal and or company data at Ben Holden Ltd

At Ben Holden Ltd we use iinsight, a cloud-based case management system for all our client related information.

Your information will be uploaded and stored in each individual client file which we engage you on (in the Documents section on iinsight).

user of iinsight at Ben Holden Ltd can only gain access to iinsight after using multifactor authentication (using google authenticator) every time they use and access the system.

Each user at Ben Holden Ltd has different levels of access (determined by permissions granted by management, Sarah Brown Consultancy Manager & Ben Holden Managing Director) dependent upon their position in the Company:

Associate Case Managers and Assistants can only access the clients they are allocated to;
Senior Case Managers can access their own cases and those of the staff they supervise/mentor;
The Consultancy Manager and Managing Director and admin staff have access to all cases.

A staff member at Ben Holden Ltd shall only access an individual client’s file on a need to do so basis. Reasons for needing to access a file on iinsight would include:

Documenting or researching professional activity by the allocated case manager;
Documenting or researching professional activity by the allocated case manager’s supervisor/mentor at times of quality review, audit or to provide coverage when the allocated clinician is on leave;
Documenting or researching activity completed by the Assistant Case Manager, under the direction of the allocated case manager;
Administration purposes such as invoicing, file maintenance etc.

The information you supply will be used to make an assessment about the suitability for you to provide health services to our client. This information will be stored on iinsight and may be accessed by the case manager at times when reviewing the case. It may also be needed as evidence of our completion of due diligence checks when we are audited by various professional or regulatory bodies.

Details of how we secure information in the head office and how each of our associates and employees process data in their respective offices and or homes can be found on page six onwards in our GDPR policy.

Once a case has been closed by Ben Holden Ltd, and the outstanding fees have been settled, we close and lockdown a case on iinsight. Once the case is locked, it can only be opened/accessed by Ben Holden.

Ben Holden Ltd is registered with the ICO, our registration number is: Z1810108 & Ben Holden is the data protection officer and can be contacted on 07545 922 628.

Further Technical Information about iinsight:

iinsight is ISO certified for Information Security Management System (ISMS) ensuring the highest of security standards.
iinsight is compliant with ISO 27001:2013 and ISO9001:2015.
Data protection: with iinsight, access is restricted and controlled with the highest standard available to commercial organisations. All customers have their own privately owned iinsight® database and private document repository which are encrypted – none of the information held is shared on an online public space.
iinsight secures communication over the computer network by using encryption protocol (TLS1.2), it provides bidirectional encryption of communications between our organisation and the server and guarantee that the contents of communications between the user and iinsight® cannot be read or forged by any third party. All documents created and opened on the users’ computer are physically stored on the iinsight® system and only viewed/edited on the end users’ computer. The transmission of documents is made via Transport Layer Security (TLS 1.2) using SSL certificates from GeoTrust, which are EV certified.

We are proud to be an official supporter of the Institute of Registered Case Managers

What do our clients & referrers say?

When Jo started supporting me it was also the start of the Covid Pandemic. She took the time to explain physical anatomy which helped me understand the immediate and longer term impact of my injuries. We set attainable goals for me to rebuild all aspects of my life.

With professional understanding of procedures and expectations she liaised with my legal representative for insurance funding and others, securing the further support I needed, for example; intensive physio, counseling, driving confidence lessons, further surgery, occupational health equipment, a PA to support me and relieve the pressure on my family. I would always be happy to recommend Jo as a Case manager to others.

Before I was supported by Jo Forrest at Ben Holden Ltd, I was struggling with EVERYTHING caused by the RTA. I was incapacitated in a hospital bed in my dining room worried about the traumatic impact on my husband and family, not just following the accident, but the reality of my lack of independence, my ongoing care and my own physical rehabilitation.

Please pass on my thanks to all at Ben Holden for their help and patience with me over the past few years. Things are so much better for me now compared to when I came to you and you have all played a part in that, no matter how small, and I greatly appreciate it. Credit where it’s due in my eyes, and everyone at Ben Holden have been kind, courteous but perhaps more importantly understanding of my difficulties if/when I’ve been confused or remiss in remembering an invoice or some such. It is much appreciated.

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone. He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience. He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.