Company Culture (Core Values)

Company Culture (Core Values)

Ben Holden Ltd is an established and quality case management company focused on delivering the best evidence-based services with compassion, dignity and respect for the individual being served.

Our approach is dynamic, action focussed, and we tailor the service recognising that each person is unique, always empowering them and putting them at the centre of decision making.

Ben Holden Ltd celebrates diversity and recognises that multiculturism greatly enriches all of our lives. Ben Holden Ltd embeds principles of radical inclusivity concerning all of our staff, the other professionals we encounter, and the person being served.  We ensure no matter the background, all people are welcomed, supported and nourished.

As a team we pride ourselves in being approachable, relaxed, friendly and working collaboratively. When necessary, we constructively challenge each other, always keeping our minds on the bigger picture and thinking ‘outside the box’. We are all enthusiastic and passionate about case management and we love our work, this is reflected in the very high rate of staff retention since the company started trading in 2009.

Environmental sustainability is a fundamental principle underpinning all aspects of Ben Holden Ltd. The company was founded by Ben, an ardent vegan, and remains totally within his ownership.  Key green achievements were the creation of a large woodland in Suffolk (part of the Queen’s Diamond Jubilee scheme) which has offset the company’s carbon omissions for about 750 years, going paperless since 2013 and early adoption of electric vehicles.

Ben Holden – May 2019

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What do our clients & referrers say?

Christa came to visit me numerous times in the Royal Free Hospital. Having assessed my needs, she organised repair of my wheelchair, hospital bed on my return home. Organised private physiotherapy and stay in care home. Once home, she came with me to private therapist in Harley Street.

Very kind, understanding and caring.

Before I started working with Ben I was struggling with the everyday tasks e.g. getting myself dressed, walking any distance, lifting, getting in and out of bed, bending. Within six months, Ben and his team enabled me to do all these things and return to work gradually, which resulted in me being able to do my pre-injury job.

My life began to significantly change. Ben treated me with the upmost dignity and respect. He coordinated a team of professionals experienced in working with neurological disorders, especially with people who had experienced an accidental severe traumatic brain injury or through illness. I felt confident that Ben would and did manage to select professionals who he somehow knew would manage my challenging eccentric behaviour and complex needs.

It was very reassuring to know that Ben was always at the end of the phone.  He was there when I needed him most. He always responded quickly and kept everybody involved well-informed of what was happening with Progress Reports.

I could trust Ben and felt reassured by his knowledge and patience.  He has a great and appropriate sense of humour. I would highly recommend Ben to others who would surely benefit from his expertise.

Ben was very helpful and promptly organised a good local physiotherapist for me. There I was given exercises specific to my problem, along with acupuncture and massage. This was invaluable, as nothing had been offered to id my recovery by my local hospital. In addition, Ben organised a six-month gym membership at my local leisure centre.

I always found Ben easy to talk to and he regularly called to check on my progress. I would not hesitate to recommend Ben Holden td, who gave me a very friendly and professional service.

My experience working with Ben was excellent. I felt very at ease, relaxed and confident with him. If I had any queries or needed extra support, he was always on the end of the telephone. Nothing was ever too much trouble.

I highly recommend Ben Holden, for his professionalism, friendliness and for the individual support I got. I would like to take this opportunity to thank Ben and his team for all their work getting me where I am today, leading a normal life again, and being able to put my accident behind me.

Before Ben Holden started working with me on my injuries, I was struggling daily and unable to progress with my rehabilitation back into normal life. Since Ben Holden Ltd took on my case I have been able to focus on getting my life back together following my accident.

Working with Ben made me feel confident and in control again, his relaxed and easy style made me feel I could talk to him freely about my concerns. I wouldn’t hesitate in recommending Ben Holden Ltd to anyone facing the prospect of life following a life changing accident.

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